What are the responsibilities and job description for the Part-Time Admission Specialist position at Innovative Senior Solutions Inc?
Job Description:
The Part-Time Admission Specialist plays a key role in managing and coordinating the admissions process by handling incoming leads, supporting referral navigation, and ensuring a smooth transition from inquiry to enrollment. This role supports both the client and the internal team through timely communication, documentation, and follow-up.
Key Responsibilities:
Lead Intake & Management:
- Receive and manage all incoming leads via calls, emails, texts, website inquiries, fax, and employee referrals.
- Promptly respond to leads and provide initial guidance and information about services.
Referral Routing & Coordination:
- Route referrals to appropriate service pathways including Private Pay, VA, Medicaid Waiver (EDWP, Structured Family Caregiving, NOW/COMP).
- Complete and submit necessary referral forms accurately and in a timely manner.
Medicaid Eligibility Support:
- Assist referrals with accessing Medicaid eligibility assistance resources and services.
- Provide guidance on what documentation is needed and help connect them to the right contacts or agencies.
Personalized Care Planning:
- Assist in initiating individualized care planning in coordination with the care team, ensuring referrals receive a person-centered approach.
Admission Preparation:
- Support the preparation process for client admissions to the day center by ensuring all forms, documentation, and necessary steps are complete.
- Coordinate with internal teams to ensure a smooth admission transition.
Pipeline Management:
- Document all referral activities and lead updates in Salesforce CRM.
- Maintain consistent follow-up with leads until admission is achieved.
Customer Service & Support:
- Conduct follow-up calls with newly admitted clients to ensure satisfaction and gather feedback post-admission.
Team Communication:
-
Communicate effectively with internal team members, including:
- Transportation team
- Day center staff
- Corporate support team
Reporting & Documentation:
- Complete and submit weekly reports on lead activity, referral pipeline, and admission progress.
Requirements:
- Experience in healthcare intake, admissions, customer service, or referral coordination preferred.
- Strong communication and interpersonal skills.
- Highly organized and detail-oriented.
- Proficient in Salesforce CRM or similar platforms.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- Compassionate and client-focused mindset.
Position Details:
- Part-Time Position – up to 29 hours per week
- Must attend training sessions and team meetings as required
- Flexible work schedule
