Director of Personal Care Homes & ALS Program

Job Description

The Director of Personal Care Homes & ALS Programs is a full-time leadership role responsible for the overall management and growth of ISS’s licensed Personal Care Homes and Alternative Living Services (ALS) homes. This includes overseeing operations, maintaining regulatory compliance, leading staff, supporting families, filling all available beds, and expanding the ALS program through admissions and home development.

The ideal candidate is dedicated to maintaining a decency-free facility, where residents receive compassionate, dignified care in a clean and safe environment, and compliance is a non-negotiable standard.

Key Responsibilities: Leadership & Operations

• Manage day-to-day operations of all ISS Personal Care Homes and ALS Homes
• Provide direct supervision, coaching, and support to personal care home staff
• Act as the primary point of contact for clients and their families, ensuring satisfaction and quality of care
• Maintain 90% occupancy across all homes
• Ensure a decency-free living environment that upholds the dignity of every resident
  
  

Admissions & Program Growth

• Fill all open and available beds across ISS homes
• Admit at least 2 ALS clients per month (6 per quarter)
• Lead the development and onboarding of new ALS homes and providers
• Build and maintain relationships with referral partners, hospitals, case managers, and community resources
  
  

Compliance & Oversight

• Conduct bi-annual in-person compliance visits to each home
• Review all required documentation related to care, staffing, and facility operations
• Ensure all homes are operating in accordance with licensing and Medicaid standards
• Oversee incident reports, care plan reviews, and staff credential requirements
  
  

Coaching & Support

• Conduct every-other-month coaching and check-in calls with ALS providers
• Provide training and resources to help home providers remain compliant and prepared for audits
• Serve as a mentor and resource for homes struggling to maintain standards
  
  

Community Outreach & Marketing Quotas

• Conduct 10 face-to-face outreach visits per week to promote residential services
• Make 30 calls, emails, or texts per week to potential clients, partners, or community contacts
• Maintain an active presence at health fairs, transition events, and community programs
  
  

Requirements:

• 3 years in personal care home or residential leadership (ALS experience preferred)
• Knowledge of Medicaid/waiver programs, state regulatory requirements, and home operations
• Demonstrated ability to manage staff, maintain compliance, and increase occupancy
• Excellent interpersonal, organizational, and communication skills
• Must be able to travel to assigned personal care home locations
  
  

Compensation & Bonus Structure:

• Competitive base salary w/ bonus structure