What are the responsibilities and job description for the Copier Service Technician position at Innovative Software Solution Inc?
We are searching for a highly-skilled copier technician to install, service, and repair a variety of printers, copiers, and scanners. In this role, you will be required to set up new systems, perform routine maintenance, and resolve technical issues. You should be able to accurately diagnose faulty equipment and implement effective repairs. To ensure success as a copier technician, you should have good knowledge of copier and printer technology, great analytical thinking abilities, and excellent interpersonal skills. Ultimately, a top-notch copier technician should demonstrate exceptional problem-solving abilities, and be able to provide customers with in-depth training and support.
Job Description:
As a Xerox Copier Technician, you will be responsible for setting up, installing, servicing, and maintaining a wide range of copiers, printers, scanners, and copier management software. Your technical expertise and dedication to providing excellent customer support will play a crucial role in ensuring our clients' copier and printing equipment function optimally.
Responsibilities:
- Installation and Setup: Efficiently set up and install new copiers, printers, scanners, and copier management software at client locations, ensuring proper functionality and connectivity.
- Routine Service and Maintenance: Conduct regular service and maintenance on copiers, scanners, printers, and fax machines to prevent potential breakdowns and ensure optimal performance.
- Troubleshooting and Repairs: Diagnose and repair malfunctioning cartridges, printers, and copiers, efficiently resolving technical issues to minimize downtime for our clients.
- Inventory Management: Manage orders and stock of new equipment, parts, and materials required for copier repairs and maintenance.
- Customer Support: Provide exceptional customer support, addressing client inquiries and resolving technical issues promptly and professionally.
- Schedule Management: Efficiently manage service schedules and respond to customer emergencies promptly to ensure minimal disruptions to their business operations.
- Keeping Up with Industry Trends: Stay up-to-date with the latest technologies and practices in the copier and printing industry, ensuring our services are aligned with the latest advancements.
Requirements:
- High School Diploma: A minimum educational requirement for this position.
- Experience: At least 2 years of experience as a copier technician, demonstrating your proficiency in copier and printer technology.
- Technical Knowledge: Good knowledge of copier and printer technology, with a detailed understanding of computer and copier management software such as MS Office, Print Drivers, Scan To Email and Scan To Desk Top...etc
- Driver's License and Transportation: Possess a valid driver's license and reliable transportation to travel to office location.
- Organizational and Time Management Skills: Strong organizational and time management abilities to effectively handle multiple tasks and service requests.
- Communication Skills: Excellent written and verbal communication skills to interact with clients and provide clear explanations of technical issues and solutions.
- Customer Service: Strong customer service skills to build positive relationships with clients and ensure their satisfaction with our services.
- Analytical Thinking: Ability to analyze copier-related problems, identify root causes, and apply effective problem-solving strategies.
Join our team as a Xerox Copier Technician and contribute to providing top-notch copier services to our valued clients. Your technical expertise and dedication to customer satisfaction will be instrumental in ensuring smooth copier operations and enhancing their business productivity.
Compensation: $19.00 - $25.00 per hour
Who We Are
We are a copier and printer company with over 20 years experience in copier and IT networking services. At INNOVATIVE we have integrated digital imaging systems such as digital copiers, fax machines and printers.
Our Mission
To provide our customers with excellent customer service, coupled with tangible benefits at competitive rates.
Salary : $19 - $25