What are the responsibilities and job description for the Voice & Video Support Specialist position at Innovative Systems?
Innovative Systems is seeking a Technical Support Specialist to join our talented Voice/Video Support team. In this role, you will be responsible for supporting customer systems and maintaining Voice and Video software applications.
The position is available onsite or Hybrid.
Responsibilities:
- Assist clients with installing, provisioning and maintaining Innovative Systems Voice and Video IPTV and HLS video streaming products.
- Deliver outstanding customer service through timely response and proactive solutions with installing, supporting, and configuring Innovative Systems products.
- Diagnose, resolve, and document hardware and software issues promptly and accurately.
- Provide end-user training and support where required.
- Some travel to client sites is required.
Ideal Candidate Skills:
- Experience with Windows OS, Linux, Windows Web Servers, Wireshark, network routing, and switching, and IP protocols such as TCP, UDP, IGMPv2/3, and similar protocols.
- Understanding of Internet standards in the context of server-based applications, such as (TCP/IP, DNS, FTP, SSH, HTML, XML), and other protocols.
- Proficiency in the installation of various types of data communications, network, PC, and server hardware.
- Understanding of Voice Telephony technology, Telephony switching, Voice PBX systems and SIP phone technology.
- Background in Cable Head End, HLS and RF, IPTV, and other video operations and video service delivery is beneficial.
- Excellent oral and written communication and documentation skills.
- Ability to work both independently and in a team environment.
- Desire to keep current with the latest state-of-the-art technology in the areas of communications, networking, protocols, hardware, and software.
- Background in VoIP, Telecommunications, Information technology, Computer Science, Broadband and Wireless studies are beneficial.
Benefits:
- Competitive wages
- Generous paid time off
- Ten paid holidays
- 401(k) matching
- Company-paid family Blue Cross Blue Shield health insurance plan
- Company contributions to an HSA plan
- Company-paid employee dental and vision insurance
- Company-paid life insurance
- Company-paid short- and long-term disability insurance
If you are passionate about customer support and eager to make an impact in a fast-moving company, we encourage you to apply. Submit your resume and cover letter outlining your qualifications and relevant experience. We look forward to hearing from you.
