What are the responsibilities and job description for the Voice/Video Technical Support Specialist Job at Innovative Systems in Mitchell position at Innovative Systems?
Voice / Video Technical Support Specialist
In this role, you will be responsible for supporting Customer Systems and maintaining our Voice and Video software applications. This position is available as a hybrid schedule and may be available as a remote position for the right candidate.
Responsibilities
Assist clients with installing, provisioning, and maintaining Innovative Systems' Voice & Video IPTV and HLS video streaming products.
Deliver outstanding customer service through timely response and proactive solutions with installing, supporting, and configuring Innovative Systems' products.
Diagnose, resolve, and document hardware and software issues promptly and accurately.
Provide end-user training and support where required.
Some travel to client sites may be required.
Qualifications
Experience with the following software and technologies - Windows operating system, SQL, Linux, Windows Web Servers, Wireshark, network routing, switching and IP protocols such as TCP, UDP, IGMPv2 / 3, and similar protocols.
Understanding of Internet standards in the context of server-based applications, such as TCP-IP, DNS, FTP, SSH, HTML, XML, and other protocols.
Proficiency in the installation of various types of data communications, network, PC, and server hardware.
Understanding of Voice Telephone technology, Telephone switching, Voice PBX systems, and SIP phone technology.
Understanding of Video Code technology and video analytics.
Background in Bable Head End, HLS and RF, IPTV, and other video operations and video service delivery.
Excellent oral and written communication skills and documentation skills.
Ability to work both independently and in a team environment.
Desire to keep current with the latest state of the art technology in the areas of communications, networking, protocols, hardware, and software.
Background in VoIP, Telecommunications, Information technology, computer science, broadband and wireless studies are beneficial.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Voice/Video Technical Support Specialist Job at Innovative Systems in Mitchell?
Sign up to receive alerts about other jobs on the Voice/Video Technical Support Specialist Job at Innovative Systems in Mitchell career path by checking the boxes next to the positions that interest you.
Not the job you're looking for? Here are some other Voice/Video Technical Support Specialist Job at Innovative Systems in Mitchell jobs in the Mitchell, SD area that may be a better fit.
We don't have any other Voice/Video Technical Support Specialist Job at Innovative Systems in Mitchell jobs in the Mitchell, SD area right now.
