Receptionist/Concierge

Looking for a full time receptionist for an Assisted Living Facility. Must be able to pass a level 2 background check. Monday - Friday 8:30am - 5pm

Position Purpose

The Receptionist will greet, assist, and provide direction and information to clients, visitors, and other guests. Provides all personnel and verbal facility contacts with prompt, courteous attention to their requests.

Essential Job Functions

• Greets residents, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location. Screens all individuals coming into the facility and exercises good judgement in granting entrance.
• Interacts with residents or residents’ representatives and directs them to appropriate individuals.
• Investigates complaints and directs complaints to appropriate departments or individuals.
• Receives mail, documents, packages, and courier deliveries. Routes all deliveries to appropriate departments; delivers or distributes items, as appropriate.
• Answers, screens, and directs phone calls to staff; takes messages and schedules appointments.
• Performs administrative and clerical support tasks.
• Performs basic filing and record keeping.
• Maintains a professional appearance and demeanor to positively represent the facility.
• Coordinates and assists residents in getting to activity locations within the facility.
• Assists in conducting scheduled activities to promote the physical, social, and mental well-being of residents.
• Documents resident activity program attendance and ensures that all charted activity progress notes are informative, descriptive of the services provided, and indicate the resident’s response to the service.
• Observes resident mood, behavior, and degree of involvement in facility activities and reports any changes or concerns to the Activities Director.

Other Job Functions

• Performs other duties as assigned.

Knowledge/Skills/Abilities

• Ability to deal professionally, courteously, and efficiently with the public and to remain calm under stress.
• Good oral and written communications skills.
• Good organizational skills.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Knowledge of all confidentiality requirements regarding medical clients and strict maintenance of proper confidentiality on all such information.
• Proficient in Microsoft Office; Ability to work independently. Must project a professional presence and appearance.

Minimum Requirements

Education: High school diploma or GED, or equivalent. AS degree in office administration or equivalent is desirable. Coursework in keyboarding, and office equipment is desirable. Must pass a level 2 background check.