Overview

Position: Northside Gwinnett Outpatient Center Administrative AssistantLocation: Lawrenceville, GeorgiaExperience: Customer Service and Administrative Assistant experience is preferredEmployment Type: Full Time/40 hours per weekInnovative Therapy Concepts is a Physical Therapist owned and operated Therapy management organization that was founded by Joe Sapp, PT in 2006. We began our partnership with Northside Gwinnett in 2013 to provide therapy services throughout the Northside Gwinnett system. ITC is searching for an administrative assistant that is passionate about patient recovery in a teamwork environment. Northside Gwinnett Outpatient Center is a new facility that opened in January of 2022.  Northside Gwinnett Outpatient Center serves patients with the following needs:  cardiac, pulmonary, physical therapy, occupational therapy, speech therapy, wound care, lymphedema, and lab work needs.  Our administrative assistant team works together to ensure all patients are scheduled in a timely and accurate manner and receive the best customer service possible at our facility.

What We Offer:

• Excellent benefits package, including 401k with company match - Vested from day one
• Wellness Program where we reimburse up to $30 a month towards gym membership as well as participation in active community events (5 K’s/Fun Runs/Mud Runs/Triathlons/etc.)
• Team-focused approach among the administrative assistant team along with therapists, nurses, and referring physicians to ensure all of our patients get the proper care they need.

We Are Seeking:

• Administrative Assistant with a strong drive to learn and grow - enhance your administrative assistant skills while working with an experienced team
• Candidate with a strong emphasis on customer service and attention to detail
• Responsible individual with a solid work ethic
• Excellent communication and people skills

Responsibilities

Responsibilities

• Treats patient with kindness and professionalism
• Answer phones and returns messages in a timely manner
• Check in patients verifying their information to ensure therapist is notified quickly to maintain therapist’s schedule as well as patient’s schedule
• Appropriately schedules patients with varying diagnoses according to patient’s orders.
• Displays team mindset and works with team to ensure all tasks are completed by the end of the day
• Interviews patients, or other legally appropriate parties, in a customer-focused manner to obtain patient information necessary for registration, billing, and collection including patient, guarantor, and emergency contact demographics, insurance coverage to include subscriber demographics, and medical reason for visit (Diagnosis Codes) and procedure (Procedure Codes), if applicable.  Enters all information into registration system.

• Answers patient questions regarding routine pre-registration procedures and pertinent hospital policies.

• Identifies patients with inadequate or non-existent insurance coverage by appropriately conducting insurance eligibility search, reducing the incidence of claim denial.  Makes appropriate referrals to insurance verification personnel or financial counseling personnel by placing appropriate standard note codes into each pre-registration.

• Performs surgical case linking, if necessary, by reviewing surgery schedule and converting temporary account into a permanent account number.

• If required, contacts referring physician office to confirm patient’s order information and obtaining physician’s office notes for the patient if necessary for treatment.
• Determines applicable insurance co-pays and deductibles by appropriately conducting insurance eligibility search.  Offers financial options, including financial assistance, and attempts to collect patient responsibility during pre-registration.  Instructs patient to be prepared to make any necessary financial arrangements for any outstanding deductibles or co-pays at the time of service to reduce accounts receivable days and potential for bad debt.

• Must adhere to departmental Uniform / Dress Code policy.

• Is willing and able to orient/train new hires to the department if need be.

• Complies with all established hospital and departmental policies and procedures.
• All other duties as assigned.

Qualifications

Qualifications/Core Competencies:

• accepts criticism and feedback

• understands and respect patient’s and customers’ rights

• meets commitments

• takes responsibility for own actions

• uses equipment and materials properly

• provides age appropriate care

• seeks increased responsibilities

• develops efficient work methods

• keeps skills and knowledge current

• supports and explains reasoning for decisions

• treats patients and families with compassion

• plans for additional resources

• gives and welcomes feedback

• maintains equipment in working order

• conforms to required style and format

Technical Competencies:

• Use of intranet, Microsoft Office, Current EMR, MD NetLearning.
• Daily operation and basic maintenance of office equipment and machines such as phone system, fax, copier, etc.

Management Rights:  Nothing in this position description restricts management’s rights to assign or reassign competencies, duties and/or responsibilities to this job at any time.

 KNOWLEDGE, SKILLS, AND ABILITIES/LICENSE OR CERTIFICATION REQUIRED

KNOWLEDGE, SKILLS, AND ABILITIES/LICENSE OR CERTIFICATION PREFERRED

MATHEMATICAL SKILLS

Basic mathematical skills

REASONING ABILITY

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

TRAINING REQUIREMENTS

• The multiple day training course is for the following staff:
  • New hires, full, part time, and PRN.
  • Transfers, full, part time, and PRN (if the employee has not already taken the courses).

• Each course has a passing grade of 90% or above.

• New Hire and Transfers who do not initially pass any of the courses will be offered another chance to either retake the course or retake the test within their initial 90-day probationary period.

SERVICE EXCELLENCE BEHAVIORAL EXPECTATIONS

Salary : $30