What are the responsibilities and job description for the Product Speacilist ( help desk / service desk services) position at Innovee Consulting LLC?
Role: Product Speacilist ( help desk / service desk services)
Location: Austin, TX
Duration: 6 Months
Resposnibilities
Location: Austin, TX
Duration: 6 Months
Resposnibilities
- Provide expert support for our healthcare business applications, ensuring optimal functionality and user satisfaction.
- Troubleshoot and resolve complex issues related to business application use, configuration, and customization.
- Conduct training sessions for users, empowering them to effectively utilize our applications.
- Collaborate with healthcare professionals to understand their needs and help improve application instrumentation.
- Coordinate with the development team to communicate user feedback and contribute to the enhancement of application features.
- Develop and maintain detailed documentation for supported applications, including user guides and FAQ sections.
- 4 Years of Experience with help desk / service desk services.
- 4 Years of Experience with help desk software (e.g. ticketing systems, knowledge bases).
- 4 Years of Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.)
- 4 Years High-level knowledge of information technology systems and best practices.
- 4 Years of (at least 2) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio)
- 4 Years of Experience working with SharePoint Lists.
- 4 Years of exp on (at least 2) Strong customer service orientation, with patience and empathy for frustrated or confused users.
- 4 Years of (at least 2) Experience with call handling.
- 2 Years of Experience with Remedy / BMC Helix.
