What are the responsibilities and job description for the Senior Technical Writer position at Innovee Consulting LLC?
Job Details
Role: Technical Writer
Location: Remote
Duration: Long Term
Technical Documentation (External):
- Create comprehensive and clear Texas Student Data System (TSDS) technical documentation for end users.
- Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
- Collaborate closely with the Product Owner team to gather necessary information.
- Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.
Customer Outreach:
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- Assist the Product Owner team with outreach to customers during peak TSDS Data Submission periods.
- Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.
- Present outreach findings to the Product Owner team, management, and division leadership.
- Maintain regular communication with customers to understand their needs and concerns.
Best Practice Documentation (Internal):
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- Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.
- Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.
- Train and support team members on the new practices, creating internal documentation to ensure proficiency.
Required Skills:
- 8 years of Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.
- 8 years of Software Documentation: Familiarity with documenting software issues, release notes, and technical guides
- 8 years of Jira: Experience with Jira or similar application life-cycle management tools
- 8 years of Collaboration: Strong ability to work closely with cross-functional teams
- 8 years of Communication: Excellent communication skills to effectively work with cross-functional teams
- 8 years of Customer Service: Experience in customer service, with strong communication skills.
- 8 years of Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.
- 8 years of Training and Support: Experience in training other team members.
Preferred Skills:
- 8 years of Texas Student Data System (TSDS): Experience working with the TSDS and its data collections.
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