What are the responsibilities and job description for the Service Desk Analyst position at Innovee Consulting LLC?
Job Description
Job Description
Title : Service Desk Analyst
Duration : Long term
Location : Ockland, MI
Duties :
- Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the Oakland County IT Service Desk
- Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution
- ITIL certification preferred
- Additional Service Center responsibilities duties as required
