What are the responsibilities and job description for the Client Service Representative Manager position at Innovetive Petcare?
Description
Join Our Team as a Client Service Representative Manager at West Hills Animal Hospital and Emergency!
Are you a natural leader with a passion for fostering a positive work environment? Do you have experience in customer service management and want to make a difference in the veterinary field? West Hills Animal Hospital and Emergency is seeking a dedicated CSR Manager to lead our client services team and ensure our hospital runs efficiently and effectively.
Key Responsibilities
Human Resources & Team Management
- Develop written job descriptions and implement hospital policies.
- Conduct regular performance reviews and provide constructive feedback.
- Hire, train, and manage CSR staff.
- Handle PTO requests, find coverage, and step in to cover shifts as needed.
- Facilitate staff training and update training manuals.
- Resolve staff concerns promptly and fairly.
- Hold staff accountable for conduct, punctuality, and performance.
- Schedule and oversee staff task completion.
- Ensure all staff emails and communications are addressed daily.
Finance & Accounting
Client Relations
Practice Leadership
Skills Knowledge and Expertise
Benefits
Innovetive Petcare owns and operates veterinary practices across the country. Our clinics benefit from our tools, resources, and a dedicated support team to help veterinary practices prosper and grow. We run a successful business so our veterinarians can focus on providing exceptional patient care. We want our veterinarians and staff to enjoy a better work-life balance, a strong, supportive community, and ongoing training and career development.
At Innovetive Petcare, it all begins with an unparalleled team. From the veterinarians, veterinary technicians, practice managers, and administrative staff at our clinics to the driven support team in our home office, our team is passionate about pet health. We are a culture-first company, working to redefine the veterinary lifestyle to allow professionals to advance through their veterinary medicine careers without burning out. We don’t just talk about it; we live it!
Equal Opportunity Employer Policy
Innovetive Petcare is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Salary : $26
