What are the responsibilities and job description for the Veterinary Receptionist position at Innovetive Petcare?
Description
Doral Centre Animal Hospital is a premier hybrid veterinary practice, offering both general and emergency care to pets in Doral, FL . We are seeking a compassionate and dedicated Full-Time Client Service Representative ( CSR ) to join our dynamic, veterinary team. In this essential role, you will be the first point of contact for clients and their beloved pets, delivering outstanding customer service while supporting both routine and urgent veterinary care. This is an excellent opportunity to be part of a collaborative environment that prioritizes the health and well-being of our animal patients.
If you are a dedicated individual with a passion for veterinary medicine and exceptional client service skills, we invite you to apply for the Full-Time Client Service Representative position at Doral Centre Animal Hospital . Join us in making a meaningful difference in the lives of pets and their owners!
Visit https : / / innovetivepetcare.pinpointhq.com / postings / 6153e616-d788-4ce8-888f-8da9eb0a78eb for more info!
Key Responsibilities
Client Interaction :
- Warmly greet clients and their pets, creating a welcoming and supportive environment.
- Provide a positive first impression, reflecting the values of compassion and excellence that Doral Centre stands for.
Appointment Management :
Record Keeping :
Billing and Payment Processing :
Pet Health Guidance :
Team Collaboration :
Client Support :
Reception Area Maintenance :
Emergency Preparedness :
Knowledge & Expertise Required
To succeed in this position, prior experience in a client services role is essential, particularly within a veterinary, medical, or clinical setting. Ideal candidates will have at least two years of experience working in a professional medical or veterinary environment and a proven track record of delivering excellent customer service. Familiarity with veterinary terminology, emergency protocols, and animal care practices is highly desirable .
The right candidate will demonstrate exceptional communication skills , both verbal and written, with a friendly, approachable demeanor. A compassionate and empathetic nature is critical, especially when working in a fast-paced, high-stress environment where clients and their pets may need extra support.
Additional preferred qualifications :
This is not an entry-level position. Candidates without relevant experience in a medical or veterinary setting will not be considered for this role .
What We Offer
Innovetive Petcare owns and operates veterinary practices across the country. Our clinics benefit from our tools, resources, and a dedicated support team to help veterinary practices prosper and grow. We run a successful business so our veterinarians can focus on providing exceptional patient care. We want our veterinarians and staff to enjoy a better work-life balance, a strong, supportive community, and ongoing training and career development.
At Innovetive Petcare, it all begins with an unparalleled team. From the veterinarians, veterinary technicians, practice managers, and administrative staff at our clinics to the driven support team in our home office, our team is passionate about pet health. We are a culture-first company, working to redefine the veterinary lifestyle to allow professionals to advance through their VetMed careers without burning out. We don’t just talk about it; we live it!
Equal Opportunity Employer Policy
Innovetive Petcare is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Salary : $18
