What are the responsibilities and job description for the Application Support Engineer position at Innovien Solutions?
Job Details
Is your career as a consultant ready to be super-charged? At Innovien Solutions, we re in the business of placing technology consultants who out-work, out-think and over-deliver. If you re ready to work with the best clients in the industry, we re ready to match you with the top people in the business.
As an Innovien Solutions consultant, you'll help businesses solve the most pressing technology challenges of today. We're looking for consultants with capability and character... people with the drive, desire and determination to dream big, but do bigger. You'll like working with us because we'll go to bat for you, working tirelessly on your behalf. Best of all, we only work with the highest quality clients to ensure your experience is nothing short of top-notch.
One of our Top Aerospace Partners is looking for an experienced Application Support Engineer to join their team! This role will be focused on separation activities within the Digital Technology division. The company is undertaking a large-scale migration of commercial, off-the-shelf, and R&D applications to an AWS cloud environment as they go through separation. The ideal candidate will have a strong network and infrastructure background to provide escalated Level 2 and Level 3 support while also playing a key role in project management, acting as the liaison between app owners, engineering teams, cloud architects, etc. to ensure migration requirements are met and apps are supported. This role is ideal for a technologist who understands networking (proxies, VPN, secured networks, IP management), server infrastructure, and cloud-based (AWS) application support -- to troubleshoot, optimize performance, and support applications before, during, and after migration efforts. Must sit onsite 5 days/week in West Chester, OH with future hybrid flexibility. Apply today to connect with our team for more details on this contrac to hire opportunity!
REQUIREMENTS:
- 7 years of experience in Application Support (escalated L2/L3) within an AWS cloud or hybrid environment.
- Strong background in networking, proxies, secured networks, VPNs, IP management, and firewall configurations, and ability to troubleshoot network-to-cloud-connectivity issues.
- Expertise in Windows and Linux server environment, to handle troubleshooting, optimization, security, and cloud integration challenges.
- Hands-on experience with AWS cloud services, including EC2, S3, RDS, IAM, and networking (VPCs, Security Groups, Load Balancers), to ensure app stability in the cloud.
- Strong project management skills to balance immediate support tasks with long-term migration goals, coordinate with multiple teams to solve cross-functional challenges, and track/ report progress on migration support activities.
- Experience supporting applications in a secure and highly complex enterprise environment.
PREFERRED SKILLS:
- Prior experience with large-scale application migrations to understand unexpected challenges and interdependencies.
- Prior experience with separation, divestiture, or M&A activities.
RESPONSIBILITIES:
- Provide escalated L2 and Level 3 support for off-the-shelf, commercial, servers and applications migrating to AWS cloud.
- Diagnose and resolve issues related to secured and complex network architectures, including VPNs, proxies, IP configurations, and firewalls.
- Support and troubleshoot application-to-network connectivity, server issues, and cloud performance bottlenecks.
- Partner with engineering teams, cloud architects, cybersecurity teams, etc. to understand dependencies, provide support, and maintain ownership of incidents through resolution.
- Work closely with cloud architects, DevOps teams, and network engineers to troubleshoot cloud connectivity and application dependencies.
- Support application performance testing, latency analysis, and optimization post-migration.
- Act as project manager for app migration support, maintaining detailed documentation on troubleshooting steps, migration progress, known issues, and resolutions; and track and report progress on migration support activities.
