What are the responsibilities and job description for the Bilingual Care Coordinator position at Innovista Medical Center?

Job Description

Description :

Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you.

Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our patients' needs first, we are transforming what it means to get exceptional care. We don't just treat symptoms. We focus on whole-person health—physical and mental well-being, disease prevention, and thoughtful management of chronic conditions.

Innovista Medical Center provides primary care and walk-in services for people of all ages in ten locations in Dallas and Houston. We provide comprehensive healthcare services, including in-office lab work, vaccines, imaging, and telemedicine.

Our values help define the patient experience and how we treat each other.

HEARD : Our care starts with listening well to build relationships and trust.?
UNDERSTOOD : We offer an experience recognizing every patient's history and background.?
IN CONTROL : We provide one place for all primary care needs for the whole family.?
ACTIVELY SUPPORTED : We ensure patients are not alone in the care process, which is much more than what happens during a visit.?
SEEN : We honor the entirety of who each patient is and care for them at the highest level.

If you are looking for a rewarding medical career, we look forward to hearing from you!

We're thrilled to announce a dynamic opportunity for you to become an integral part of our Houston, Texas team. As an onsite contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system.

This position requires travel to our Meyerland and Southbelt Clinics. The addresses of both clinics are provided below :

Meyerland - 10101 S. Post Oak Road, Houston, TX 77096

Southbelt - 12823 Gulf Freeway, Houston, TX 77034

JOB SUMMARY :

At Innovista Medical Center, the Care Coordinator is a vital member of the multidisciplinary team, working under the direction of the Care Manager. They handle health service coordination and clerical tasks, allowing licensed professionals to focus on complex clinical interventions. This approach improves patient outcomes, workflow efficiency, and satisfaction. The Care Coordinator collaborates with the clinic team, providers, caregivers, insurance, and community stakeholders to ensure seamless patient care and communication. This role is primarily based in an outpatient setting, with flexibility to assist other sites as needed.

DUTIES AND RESPONSIBILITIES :

Conduct initial and pre-visit patient outreach, including health risk screenings, assessments and patient-centered care plans.

Assist in scheduling appointments, arranging transportation, and ensuring patient compliance.

Support Care Managers and LCSWs with care coordination prioritizing patients for case management as needed. Also, conducting follow-ups based on patient needs.

Provide evidence-based educational promotion from the center’s content library and assist in patient education regarding preventive care and services.

Facilitate transitions of care by coordinating with the patients, caregivers, medical providers, and community resources.

Collaborate with the interdisciplinary care team (ICT) to ensure effective communication and coordination of care across various providers and community organizations.

Enter and maintain patient data, including relevant clinical and non-clinical data into medical management systems.

Managing, participating and coordinating Transition of Care (TOC), Complex Chronic, ED Diversion, Out of Network Steerage and Gap Closure.

Assist with reports, including call reports, census reports, and productivity reports, and support special projects related to case management and care coordination.

Participate in center meetings, marketing outreach activities, and contribute to quality improvement initiatives.

Requirements :

High school diploma or equivalent required.

2-3 years of experience as a Care Coordinator in a health care setting.

Strong knowledge of medical terminology, preventive diseases, customer service, and complex chronic disease program are highly required.

Bilingual in English and Spanish required.

Epic EMR system knowledge is highly preferred.

Ability to navigate to other clinic location is required.

CPR / BLS certification required.

BENEFITS :

We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members.

HEALTH & WELLBEING

A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options

Dental and vision coverage

Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)

Employee Assistance Program

Bereavement Leave (full time employees for the loss of an immediate family member)

Paid Military Leave Benefits

Discounts and perks on gym memberships, shopping, travel, recreation, and more

FINANCIAL GROWTH

A yearly discretionary bonus

401(k) with a company match

Credit Union Banking alternative

Wellness Rewards with Monetary Incentives

Rewarding employee referral bonuses

WORK / LIFE BALANCE

Flexible schedule and work from home options for numerous roles

Nine paid company holidays Sick and Wellness Days accrued PTO

Commuter benefits

Paid Parental Leave (up to 6 weeks, subject to applicable waiting period)

JOB SATISFACTION & ADVANCEMENT

Clear career advancement and growth pathways

Continuous education opportunities and financial reimbursement

Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join

Company-wide socials and gatherings

Dress for Your Day" policy

Benefits may be subjected to an applicable waiting period.

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