Front Desk Associate / Spa Concierge

**Please ONLY apply if you are able to work Saturdays. That is a negotiable.

**Hours are:
Tues: 4:45pm to 9pm
Wed: 4:45pm to 9pm
Fri: 8:45am to 3pm
Sat: 8:30am to 2pm

About Us: At InnoVitale Spa, we believe in the transformative power of self-care and luxurious pampering. We offer a range of services designed to enhance beauty and well-being, and we're dedicated to delivering exceptional results.

Why You’ll Love Working With Us:

• Innovative and FUN Environment: Join a team that values creativity and innovation in delivering top-notch spa services while having fun with your teammates!
• Growth Opportunities: We invest in our team members’ personal and professional development.
• Supportive Culture: Work in a positive and collaborative atmosphere where your contributions are valued.

Key Responsibilities:

• Warm Welcome: Greet every client with a smile and a warm welcome, ensuring they feel at home the moment they step through our doors.
• Client Experience Maestro: Make every client feel like the most special person in the world, providing personalized attention and exceptional service.
• Appointment Ninja: Manage the appointment book like a pro, scheduling services and coordinating with our talented team to ensure a seamless experience for our clients.
• Customer Service Champion: Answer phone calls, respond to emails, and handle client inquiries with grace and efficiency.
• Service Support: Assist our therapists by turning over treatment rooms quickly and efficiently, and helping with laundry duties.
• Problem Solver: Take initiative to address issues before they arise, using your keen eye for detail and resourcefulness to find solutions.
• Fast Learner: Quickly adapt to new systems and processes, using Google and other resources to figure things out on your own. (Google is your best friend and you frequently attend the "University of YouTube"! ;)
• Team Player: Lend a hand across the entire spa and assist the owner and Spa Concierge manager ensuring smooth operations and a cohesive team environment.
• Sales Support: Promote our spa services and retail products, helping clients find the perfect treatments and products to meet their needs.
• Smooth Operations: Assist with administrative tasks like inventory, manage client records, and ensure the front desk and retail area is always neat, clean and welcoming.

What We're Looking For:

• Experience: Previous experience in a customer service or front desk role, preferably in a spa or wellness setting.
• Personality Plus: Must have a warm, outgoing, and bubbly personality with excellent communication skills and a genuine love for interacting with people.
• Organizational Skills: Stellar organizational skills and the ability to multitask in a fast-paced environment.
• Tech-Savvy: Proficiency with scheduling software and basic computer skills.
• Detail-Oriented: A keen eye for detail and a commitment to providing top-notch customer service.
• Problem-Solver: Ability to handle client concerns and resolve issues with a positive and professional attitude.
• Proactive: Takes initiative to solve problems and improve processes without needing to be asked.

How to Apply: Ready to become the friendly face of InnoVitale Spa? We’d love to hear from you! Attention to detail is paramount - so please send your resume and a brief email explaining why you’re the perfect fit for this role to chelsea@innovitalespa.com.

Benefits:

• Competitive hourly wage and quarterly team performance bonuses
• Paid Time Off
• Employee discounts on all spa services and products
• Opportunities for professional growth and certification
• Fun and engaging team events
• Working with awesome team mates! We have a blast each day! :)

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 20 per week

Benefits:

• Employee discount
• Paid time off

Shift:

• Day shift
• Evening shift

Ability to Commute:

• Saint Petersburg, FL 33705 (Required)

Ability to Relocate:

• Saint Petersburg, FL 33705: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20