What are the responsibilities and job description for the Cloud Operations and Support Engineer position at innovitusa?
DESCRIPTION
The Health and Human Services Delivery Center Cloud Operations Center and Support Engineer will be responsible for providing maintenance and support activities including but not limited to monitoring, troubleshooting, compliance, and optimization of the agency level cloud environments including Azure and AWS
Responsibilities include the following :
Serves as the primary contact for all agency cloud operations-related queries and issues.
- Provides after-hours support to ensure the seamless operation of agency cloud services.
- Creates, modifies, and deletes cloud alerts to monitor system performance.
- Monitors application workloads to ensure optimal performance.
- Proactively detects problems, manages events, and handles notifications and escalations.
- Manages Major Incident Management (MIM) for agency priority 1 incidents, including coordination, documentation, root cause analysis (RCA), and notifications.
- Implements automated remediation for recurring incidents.
- Updates agency's hosting and design documents as needed.
- Manage activity documentation and approval chains for both agency-specific and enterprise activities.
- Resolves agency cloud security alerts, ensures compliance with security requirements, and monitors certificate expiration and renewals.
- Implements agency security controls according to organizational standards.
- Performs agency patch management on cluster environments including Azure Kubernetes Service clusters (AKS) and Kubernetes versions.
- Develops and monitors automated advanced sequences.
- Conducts file-level restorations as needed .
- Identifies cost-saving opportunities, monitors, remediates excessive resource expenditures, and escalates cost-related issues.
- Implements billing and cost management tags for better resource allocation.
- Maintains IT Service Management Knowledge Base portal for reporting and investigation.
- Develops detailed management procedural manuals for each agency.
Requirements :
