What are the responsibilities and job description for the ServiceNow Product Owner position at INNOWORKLAB TECHNOLOGIES PRIVATE LIMITED?
Title : ServiceNow Product Owner
Location : Onsite Chicago IL
Rate : $70 / hr C2C
Duration : 6 months
Visa : USC
Must have implemented ServiceNow from scratch.
Needs to have long tenures in previous projects.
ServiceNow background thats expansive from ITSM to CSM HRSD etc. Can get in the weeds / talk to talk but wont need to come from a dev background.
Experience / knowledge of CMDB
Key Responsibilities :
Collaborate with Manager and other stakeholders to define and manage the product vision roadmap and priorities for the ServiceNow platform.
Support and improve agile processes by assisting with sprint planning backlog grooming and prioritization to meet critical milestones and deliverables.
Write and refine user stories ensuring clear acceptance criteria are defined and aligned with stakeholder needs.
Partner with the team to break down work into actionable tasks and manage sprint execution ensuring alignment with the clients disciplined approach to product ownership.
Collaborate with the agile teams to deliver highquality scalable solutions.
Work closely with the CMDB team to ensure a comprehensive inventory of hardware and software supporting patching processes and infrastructure management.
Ensure readiness for major deliverables such as the migration from Cherwell to ServiceNow and assist in knowledge base article preparation and milestones leading into May.
Serve as the key liaison for prioritization across ITSM CSM and other modules within the ServiceNow platform.
Provide guidance and support to the team in the absence of a release lead or tester.
Qualifications :
5 years of experience as a Product Owner with a focus on ServiceNow.
Strong understanding of agile methodologies including sprint planning backlog grooming and user story development.
Proven ability to collaborate effectively with crossfunctional teams stakeholders and thirdparty vendors.
Experience managing CMDB processes workflows and other integrations within the ServiceNow platform.
Excellent communication prioritization and leadership skills with the ability to drive team alignment.
Familiarity with ITSM HR and Finance processes and how they align with ServiceNow.
ServiceNow certifications (e.g. Certified System Administrator Certified Implementation Specialist) are strongly preferred.
PSS Technology Inc established in 2012 is a U.S.based company specializing in Information Technology and Services. The company is dedicated to delivering value to clients by providing professional treatment and highquality services. Their commitment to client satisfaction is evident in their efficient effective and costeffective solutions. psstechnologyinc.com The company offers a range of services including : Mobile app development Digital marketing Software development Web application development Web design and development Content development Business Process Outsourcing (BPO) Staffing and recruitment Talent acquisition PSS Technology Inc operates from its headquarters in Cupertino California. The companys management team boasts over 15 years of combined experience ensuring a deep understanding of client needs and a focus on delivering tailored solutions. For more information about PSS Technology Inc and their services you can visit their official website at
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