Spa Manager

INNS OF AURORA, LLC CORE VALUES:

While our employees’ skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:

· Courage

· Initiative

· Dependability

· Flexibility

· Integrity

· Judgment

· Respect for others

POSITION PURPOSE:

Under the direct supervision of the Director of Spa, the Spa Manager is responsible to supervise the overall Spa Staff to ensure all day to day standards and procedures are adhered to delivered at the highest level of guest satisfaction in the spa. The Spa Manager maintains Inns of Aurora service and hospitality standards throughout all interactions. The Spa Manager may also facilitate and participate in training and evaluations of all staff. Additionally, the Spa Manager may be asked to participate in administrative duties including but not limited to aspects of payroll, scheduling, inventory management, trainings, and progressive discipline. The Spa Manager must at all times display professionalism and attention to detail to serve as an example and leader to the rest of the Spa team.

The Spa Manager also:

• Ensures Spa areas are immaculate, safe, and in good repair.

• Understands first aid/emergency procedures and can direct guests accordingly.

• Collaborates graciously with all resort departments.

• Supports team members by positively reinforcing successful performance and giving respectful and encouraging coaching, as needed.

• Maintains a calm demeanor when confronted with difficult situations, to set a positive example for team members and guests.

• Develops positive relationships with Spa team by understanding and addressing individual motivation, needs and concerns.

Requirements

1.       Minimum of two years of spa management experience, preferably at a resort spa
2.       First Aid/AED/CPR certification preferred, or willing to become certified.
3.       College education or equivalent experience. Service Provider License a plus.
4.       Computer and technology proficient. Excel, Word, Outlook. (Microsoft Office Suite)
5.       Masterful at computer systems/POS. Book4Time Software knowledge a plus.
6.       Reliable and punctual. Being present in the workplace daily is key to success.
7.       Ability to work under pressure with a high level of patience and calm demeanor.
8.       Ability to work evenings, weekends, weekdays, and holidays required.

9.       Ability to work approximately 45 to 50 hours per week.

10.   Ability to sit, stand (for eight hours or more a day), reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 40 pounds or less.

11.   Excellent English communication skills; both written and verbal.

12.   Proven leadership qualities. Ability to work cohesively with all Spa areas and co-workers as part of a team.

13.   Strong organization and problem-solving skills. Demonstrated success at working multiple priorities simultaneously. Exercising good judgment with guest and employee situations and challenges.

14.   This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.