Head Housekeeper

Career development opportunity

Employment type: Full time.

Pay rate: $15-$16/hour

Guaranteed bonus is offered.

Scope of work: Maintain cleanliness all over hotels rooms and common areas.

Reporting to: General Manager

Supervision exercised: Housekeeping department / Laundry / Utilities / Exteriors

Duties and Responsibilities:

Duties include, but are not limited to the following:

• Jointly with GM interviews, hires, trains, directs, and counsels housekeeping, laundry and utility staff.
• Plans and reviews work schedules with GM for rooms, laundry & utilities based on occupancy.
• Conducts daily short briefing/huddle meeting to Housekeeping, laundry & utility associates.
• Schedules, distributes and delegates daily work to Housekeepers, Laundry and utility associates.
• Supervises the daily work activities of Housekeeping, laundry & utility associates and checks the completion of assignments, making sure that no rooms are rolled-over except with management and ownership approval.
• Maintains 30 minutes cleaning time per check out room. Exceptions to be communicated with Management.
• Helps in making rooms and/or stay over rooms to improve MPR.
• For utilities, makes sure that the areas "difficult to reach" are checked and consistently cleaned.
• Maintains the hotel general appearance in all areas, makes sure that spots are removed instantly and trains HK staff how to removes spots and stains.
• Monitors the housekeeping, laundry & utility times, standards and labor on daily basis, making sure that the CPR is within budget.
• Maintains consistency according to the brand standards in all guest rooms & common areas.
• Makes daily rooms' inspection of all rooms. Reports and follows-up items in need of repair to Maintenance, Front Desk and GM.
• Makes accurate inventories for linen, terry, room supplies, cleaning supplies according to the company standards. Submits orders as needed to the GM.
• Organizes consistent deep cleaning for guest rooms and all common areas according to the brand and the company standards: Meeting room / Fitness Center / Pool / Business Center / Guest Laundry / Public Toilets.
• Performs laundry duties as and when required.
• Updates and keeps control on all daily housekeeping reports and communicates with Front Desk for accurate system update.
• Supervises the common areas' cleaning, making sure that the hotel is always in the best clean and hygienic condition.
• Ensures that all Housekeeping carts are in clean and organized condition and restocked for the next day.
• Ensures that the hotel equipment "vacuum cleaners" are always maintained in a clean and working condition. Keeps records and share them with GM and Maintenance.
• Performs simple maintenance tasks like reprograming locks.
• Communicates with the Chemical supplier for updates and necessary training.
• Develops potential associates who are showing interest to develop for future promotions.
• Manages budget for Housekeeping department making sure that costs & CPR are within the plan. Keeps records for expenses.
• Reviews Medallia scores and share with Housekeeping associates, takes corrective measures as and when required.
• Maintains Medallia cleanliness scores up to the objectives set by the company.
• Cooperates and coordinates with the hotel management and complies to management instructions as it is representing ownership.
• Complies with the company Fire, Safety and security policies.
• Performs other duties as assigned by management.
• Leads by example and maintains professional business relations with all associates.

Minimum requirements:

• Successful recent work experience in hotels or a field related to this position.
• Proven computer and communication skills.
• Valid driving license.
• Leadership and supervisory skills, able to lead by example.
• Possesses basic math and budgeting skills.
• Physical ability to perform housekeeping duties.
• Professional business appearance.
• Excellent guest contact skills.
• Basic admin skills.
• Required to demonstrate and practice minimum courtesy standards while interacting with colleagues and guests.

The above job description can be altered from time to time according to the job requirements.

Salary : $15 - $16