What are the responsibilities and job description for the MS Functional Support Analyst Oracle EBS/Cloud ERP position at Inoapps?
Job Description
This role will focus on assisting users with system-related issues, ensuring smooth day-to-day operations, as well as working closely with cross-functional teams.
Your expertise will help maximize the benefits of the EBS / Cloud ERP system, improving business processes and supporting users in achieving operational excellence.
Responsibilities
Oracle ERP Cloud Support : Provide first and second-level support to end-users while resolving reported issues related to Oracle EBS / Cloud ERP Cloud (e.g., Financials, Procurement) in accordance with both internal and customer agreed-upon service level agreements
Environment Management : Assist in the configuration of Oracle EBS / Cloud ERP applications based on business changes and operational needs. Managing successful adoption of Oracle's quarterly updates
User Assistance & Training : Provide business-as-usual support and guidance to users and assist in the testing of new functionalities introduced during system updates to ensure they meet business needs
Cross-Team Collaboration : Work closely with internal support teams to understand their requirements and assist with ERP configurations.
Continuous Improvement : Stay updated on the latest Oracle Cloud ERP features and releases to ensure the system remains effective and efficient.
Reporting & Documentation : Ability to assist with generating standard and ad-hoc reports as well as documenting all support activities, resolutions, and system changes within the Inoapps service management system.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum of 5 years of hands-on experience supporting Oracle EBS / Cloud ERP applications (Financials, Procurement, HR, etc.).
- Strong understanding of Oracle EBS and Cloud ERP modules and functionalities.
- Experience in troubleshooting, configuring, and maintaining Oracle EBS and Cloud ERP applications.
- Ability to work effectively in a fast-paced environment and prioritize tasks.
- Excellent communication skills, both written and verbal, to interact with users and technical teams.
- Strong analytical and problem-solving skills.
- Ability to learn new features and functionalities quickly and apply them to business processes.
About Us
We focus exclusively on delivering innovative Oracle On-Premises and Oracle Cloud applications and technology solutions for our clients, which deliver operational excellence and maximise the benefits of their Oracle investment. Choose Inoapps and we'll support you throughout your Oracle journey, working in partnership to deliver superior solutions with lasting value.