Client Relations Specialist

Duties/Responsibilities:

• Communicate as needed with clients, ensuring timely responses and coordinating with relevant departments to provide solutions and gather feedback.
• Act as a liaison between internal teams to ensure a smooth flow of information to customers.
• Own mapping of all consultants and brand developers in North America
• Own customer follow-up KPIs
• Proactively identify potential issues and resolve them before they escalate, ensuring clients feel supported and valued.
• Support the sales team and customers with price quotes, samples, documentation, inbound leads, and other requests as needed.
• Maintain, update, and track client information in the CRM to assist the sales team in managing accounts.
• Drive sales process improvements by identifying inefficiencies, offering solutions, and leading initiatives to enhance overall sales operations and customer experience.
• Manage pricing accuracy in US commercial databases and assist with price generation during price change processes.
• Participate in and lead continuous improvement projects and initiatives.
• Coordinate and schedule industry/customer events with regional Sales leaders.
• Analyze client feedback and sales data monthly to identify trends and opportunities for improvement, supporting strategic decisions on products, services, and processes.
• Work with Marketing to coordinate and track inbound leads, ensuring timely distribution to sales team and monitoring follow-up status.
• Serve as backup to Customer Success team to enter orders in the ERP system as needed.
• Manage the Inolex info inbox and field inbound customer calls.
• Handle any additional duties or special projects as required to serve customers.
• Attend trade shows and industry events as necessary.