What are the responsibilities and job description for the Customer Experience Rep position at Inorganic Ventures?
Job Type
Full-time
Description
Responsible for delivering exceptional customer experience to IV customers, serving as the
primary point of contact for all customer communications. Collaborate with internal departments
to address incoming inquiries and fulfill customer requests. Serve as a bridge between the sales
commercial team, and customers to foster relationship growth and maintenance. As a valued
team member at IV, the Customer Experience Representative plays a pivotal role in shaping the
company culture and contributing to overarching business strategies.
Authority
Authority to stop work. This authority permits any employee at any level to halt a job or
task when a hazardous situation appears imminent, or they feel unsafe.
Customer Experience Representative has the authority to perform all tasks and duties as
assigned herein.
Essential Duties and Responsibilities
- Communicate, coordinate, and delegate effectively with other departments including logistics, manufacturing, custom product development, and accounting to get orders and quotes completed in a timely manner.
- Coordinate with multi-step order processing with various types of orders including direct catalog orders, large distributor orders, and international orders. Assist in maintaining a positive customer relationship by providing a world-class customer experience.
- Identify additional growth opportunities and pass leads to Sales
- Manage customer relationships and provide a personalized experience.
- Establish, update, and maintain customer contact information in CRM software.
- Resolve customer errors and complaints in a timely manner through cross departmental collaboration.
- Participate in project teams dedicated to enhancing both customer experience and team processes.
- Respond to inquiries, process orders, and generate quotes over the phone, with a focus on upselling to customers.
- Oversee essential customer accounts to enhance customer relationships.
- Manage order through lifecycle.
- Follow up on unconverted stock quotes for direct customers to help achieve sales booking objectives.
- Other duties as assigned.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill
and / or ability required.
Required
Preferred
Salary Description
19.00 / hour
Salary : $19
