Patient Care Coordination Manager - Behavioral Health

Inova Behavioral Health Services – 8221 Willow Oaks Corp Drive, BH Merrifield is looking for a dedicated Patient Care Coordination Manager to join the team. This role will be full-time, Monday – Friday, mostly remote, with occasional onsite.

At Inova Behavioral Health Services, we approach each person’s treatment as a patient-centered, family-focused partnership. We start by asking detailed questions – and really listening to the answers. Together with you, we create a treatment plan customized to build on your strengths, forming the foundation for a healthy, productive future.

We have the largest network in the Washington, DC region focused on expanding behavioral healthcare access. Using innovative care models and technology, as well as a wide range of clinics and hospital-based programs, we are committed to supporting the well-being of people throughout the region.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.
  
  

Patient Care Coordination Manager Job Responsibilities

• Identifies appropriate patient care opportunities for patients and determines patients' eligibility for prevention and diagnostic/clinical treatments. Collaborates with the multidisciplinary team to address patient questions about the care process and treatment options.
• Develops individualized patient care for patients seeking treatment by facilitating appointment scheduling, assisting with referral the process and providing information and advocacy to patients throughout care process.
• Follows the workflows required by the health information systems used to identify, monitor and document the care management of patients through the entire healthcare continuum including primary, secondary and tertiary care.
• Works in partnership with community-based organizations to improve the continuum of care for specific patient populations.
• Provides effective and timely referral/transition management support to patients based on individualized needs.
• Serves as a Liaison to community services for individuals looking for screening, diagnostic treatment and/or support services.
• Provides seamless transitions, utilizing the entire continuum of care, by designing and implementing a transitional plan that facilitates patients' movement to the next level of care.
• Educates patients, families, caregivers and members of the healthcare delivery team regarding treatment options, community resources, insurance benefits, self-care management and other matters to facilitate timely/informed decision making throughout all phases of the continuum of care.
• Performs other duties as assigned.
  
  

Additional Requirements

• Work schedule: full-time, Monday – Friday, mostly remote, with occasional onsite.
• Education: BSW, health, human social services, or related field.
• Experience: 3 years of progressive experience with care or disease management to include coordinating patient care and population health programs
• Certification: Basic Life Support from the American Heart Association
  
  

Preferred Requirements

• Current or previous experience as a Patient Care Navigator or Case Manager
• Current or previous experience in Women's Services and/or Behavioral Health