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Customer Experience Associate

Inova Health System
Fairfax, VA Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 4/22/2025

Inova Heart and Vascular Retail Pharmacy - Fairfax Hospital is seeking a dedicated Customer Service Associate to join the team. This role will be full-time Monday - Friday, variable shift.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits :

  • Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
  • Retirement : Inova matches the first 5% of eligible contributions - starting on your first day.
  • Tuition and Student Loan Assistance : offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
  • Mental Health Support : offering all Inova team members, their spouses / partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
  • Work / Life Balance : offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.

Customer Service Associate J ob Responsibilities :

  • Ensures that all prescriptions in the Ready to Dispense work que are filled in no more than 14 days.
  • Pulls any prescriptions in pick-up bin after 14 days and gives to pharmacist for return to stock.
  • Completes intake forms and collects pertinent data from patients at drop-off including correct spelling of name, date of birth, allergies, and insurance information.
  • Completes cash register transactions and appropriately balances register.
  • Insures privacy of patient information by following HIPPA guidelines and laws.
  • Completes daily and monthly deposit reports.
  • Checks inventory for out-of-date products and removes expired products while maintaining an organized and up to date inventory.
  • Orders and receives front-end inventory stock while maintaining inventory accuracy.
  • Customer Service Associate Additional Requirements :

  • Work schedule : 8-hour shift (days / evenings variable shift).
  • Education : High School or GED.
  • Experience : One (1) year experience customer service.
  • Salary : $5,250

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