What are the responsibilities and job description for the Oncology Patient Specialist 1 position at Inova Health System?
Inova Clinic and Schar Center | Oncology Patient Specialist 1 | Full-time | Monday- Friday, day shift |
The Oncology Patient Specialist 1 provides excellent service by identifying internal/external customer needs and fulfilling their expectations. Communicates effectively with various audiences by using the most appropriate method for the situation. Completes work assignments within established quality standards while contributing to a safe patient care environment. Performs assigned duties related to the patient intake process of patients to oncology services.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
* Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
* Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
* Tuition and Student Loan Assistance: offering up to $5,250 total per year in education assistance and up to $10,000 total for student loans.
* Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
* Work/Life Balance: offering paid time off and paid parental leave.
Job Responsibilities
- Accepts responsibility to review and correct errors before completion and routes to others for review when appropriate.
- Demonstrates knowledge of safety policies and procedures relevant to department/position; Provides appropriate assistance to and on behalf of patients demonstrating/communicating a need for assistance.
- Greets and interviews incoming patients/visitors to identify their needs and direct them accordingly.
- Coordinates with other departments to assist or transport patients/visitors requiring special attention or support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
- Resolves problems by clarifying issues, researching/exploring answers and alternative solutions and implementing solutions.
- Improves inefficiencies and minimizes repetitive error; Shares error trends and makes recommendations to improve results with staff/team members.
- Coordinates and facilitates Call Center for smooth transferring or forwarding of calls to appropriate Oncology departments or individuals within the Cancer Center.
- Gathers information about customer complaints in a courteous and professional manner; Expresses sincere concern and empathy when dealing with customer complaints.
- May perform additional duties as assigned.
Additional Requirements
Experience - 2 years of experience in a healthcare patient access, healthcare revenue cycle or customer service setting.
Education - High School diploma or equivalent.
About Inova Health System
We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 24,000 team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.
Inova's Anti-Discrimination Employment Policy
Inova Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation),
race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.
As a recipient of federal financial assistance, Inova Health System (“Inova”) does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, sex, sexual orientation, disability, or age in admission to, participation in, or receipt of the services or benefits under any of its programs or activities, whether carried out by Inova directly or through a contractor or any other entity with which Inova arranges to carry out its programs and activities.
This policy is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Section 1557 of the Affordable Care Act, and regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at 45 C.F.R. Parts 80, 84, 91 and 92, respectively.
Salary : $5,250
