What are the responsibilities and job description for the Patient Access Team Lead position at Inova Health System?
Inova Physician Partners Inc - Primary Care - Sterling and Leesburg is looking for a dedicated Patient Access Team Lead to join the team. This role will be full-time day shift from Monday – Friday, 8:00 a.m. – 5:00 p.m.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
- Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
- Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
- Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
- Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
- Work/Life Balance: offering paid time off and paid parental leave .
Patient Access Team Lead Job Responsibilities:
• Oversees and assists team members in assigned functional area, which may include but not limited to, ensuring team is meeting key-deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.
• Adapts scheduling to handle changing priorities and to juggle multiple tasks.
• Provides information and assistance regarding complimentary services when scheduling problems occur.
• Develops and implements monitoring processes to ensure that applications/grants are submitted timely and post-submission follow-ups are current.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Coaches staff to be proactive in identifying problems and developing/recommending solutions.
• Monitors individual and team progress toward meeting goals while giving specific/timely feedback; Works collaboratively with individuals and teams to build development plans that develop competence to achieve goals and priorities.
• Educates and trains others on insurance theory, verification, and authorization/referral processes; Collaborates with colleagues, other managers and team leaders to solve cross-departmental issues and conflicts.
• Facilitates staff and team problem solving sessions by using structured problem solving methods and tools; Uses diagnostic tools and techniques to evaluate barriers, alternatives and resolutions; Divides large projects/assignments into phases with projected due dates and resource requirements.
Additional Requirements:
- Work schedule: 8-hour shift (Monday – Friday, 8:00 a.m. – 5:00 p.m.)
- Education: High School or GED
- Experience : 2 years of Patient Access experience.
- Certification: None
Salary : $5,250
