What are the responsibilities and job description for the Customer Care Coord 1 position at Inova Health?
Job Description
System Office Administration- Voice Operations is looking for a dedicated Customer Care Coordinator 1 to join the team. This role will be full-time day shift from Monday-Friday 8:00am - 4:30pm.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits
We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 25,000 team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.
Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.
System Office Administration- Voice Operations is looking for a dedicated Customer Care Coordinator 1 to join the team. This role will be full-time day shift from Monday-Friday 8:00am - 4:30pm.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits
- Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
- Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
- Tuition and Student Loan Assistance: offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
- Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
- Work/Life Balance: offeringpaid time off and paid parental leave.
- Answers patient customer service calls for all Inova Hospitals and department call center queues.
- Follows customized departmental protocols and algorithms to process patient calls in accordance with Inova and HIPAA policies.
- Utilizes the call center database and Inova web resources to provide the most up-to-date information to patients, providers, and Inova team members.
- Utilizes web resources to educate patients/customers on Inova services and patient portals.
- Utilizes on-call schedule and messaging tools to directly relay time sensitive information to the appropriate on-call medical professionals.
- Processes customer requests within established department SLAs
- Ability to utilize the call center database’s functionalities, messaging portals, resource tools and call center phone systems.
- Performs daily equipment checks and participates in monthly downtime exercises.
- Work schedule: 8-hour shift (Monday – Friday, between 8:00 a.m. – 4:30 p.m.)
- Education: High School or GED
- Experience: None
- Certification: None
We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 25,000 team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.
Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.
Salary : $5,250
