Description
The EDI Specialist (Electronic Data Interchange) will be responsible for helping Inova Payroll clients leverage our products' full capacity through better data automation between existing services. This position will focus on data exchange with health benefits carriers, 401k providers, and other 3rd party providers with file transfer opportunities. The EDI Specialist will manage projects involving creating new file transfers, coordinating solutions with clients and 3rd parties, and supporting other departments in maintaining Kronos / UKG and operational systems.
ESSENTIAL DUTIES :
- Work with internal teams, clients, and 3rd parties to gather file specifications and requirements, and develop and maintain scheduled file transfer automation
- Monitor daily incoming communications
Review and respond to the carrier, 3rd party partner, and client questions
Respond to file feedback reports for feeds in implementation & production to assist with any corrections needed. This entails reading and interpreting the reports, researching the issues in UKG, and relaying that information to the necessary parties so they can make any required updates.Serve as the liaison between 3rd party partners and clientsMonitor daily incoming EDI tickets through internal CRM (Zendesk)Place new orders for new and existing clients (carrier connections, financial feeds (FSA / HSA), 401k 180 / 360 feeds, COBRA Link, COBRA Admin, Benefit Reconciliation, add-on carriers for existing clients, change / drop requests for existing clients, Open Enrollment requests for existing clients).
Add billing in UKG for new client services, including verifying / researching any pre-existing EDI billing the client might haveAssist client support teams with general EDI product questions and troubleshooting production file issuesReview all emails / service packs / system releases from UKG ReadyBenefits (EverythingBenefits) regarding product / process updates, ensuring full understanding of any new features / changes, communicating these changes to affected internal teams, and serving as the subject matter expert for InovaProcess improvement, ongoing Zendesk workflow updates, maintaining internal user guides
Participate in recurring meetings with 3rd party partners and clientsProvide and / or attend client training with 3rd party partners (Kronect, 401k 360, COBRA Admin)Assisting the Treasury department with their monthly UKG billing reconciliation when there are discrepancies between what UKG ReadyBenefits is billing Inova and what Inova is billing clients. This includes researching the existing billing in UKG, reaching out to ReadyBenefits contacts if needed, and updating billing services in UKG.Ensure all work and integrations conform with risk management and security policies of InovaRequirements
The qualified candidate will possess drive and enthusiasm and thrive in a team environment and manage numerous projects / cases with minimal supervision. This person should already possess or have the proven ability to master the following requirements within the UKG Ready HCM software platform.
Comprehensive understanding of Benefit functionalityComprehensive understanding of Retirement Plan functionalityBasic understanding of Cost Center functionalityConsistently expand skillset around Kronos / UKG and operational platformsBasic understanding of benefit administration (i.e. different plan types, coverage levels, open enrollment practices, etc.)EDUCATION, EXPERIENCE, LICENSE or CERTIFICATIONS
Minimum 1 year of prior technical experienceExperience creating CSV and various formats of TXT filesPrevious experience with UKG or other payroll systems preferredStrong Excel and Microsoft Office experienceUnderstanding of data security best practices
