GOLF RETAIL ASSOCIATE

Description

The Golf Retail Associate is responsible for assisting the management in all day-to-day operations of the golf shop. They are responsible for registering golfers for play and promoting and selling merchandise.

The Golf Retail Associate shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP’s Culture & Core Values.

The Golf Retail Associate is required to accurately record all hours of work using SCP’s timekeeping system. Accurately recording time is required in order to be sure that the Golf Retail Associate is paid for all hours worked as required by the wage and hour laws. Working “off the clock” is strictly prohibited. If any manager or supervisor directs you to or suggests that you should, perform work while not “on the clock,” you must notify the Regional Director of People Services immediately. Similarly, the Golf Retail Associate is not permitted to perform work after hours or from home without specific direction from their supervisor. In the event such work is authorized, all time spent working must be reported on the employee’s time record.

The Job

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
• Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Customer Assistance: Greet customers warmly and assist them in selecting golf equipment, apparel, and accessories.
• Provide expert advice on golf products, including club fittings and equipment specifications.
• Address customer inquiries, troubleshoot issues, and offer solutions to enhance their shopping experience.
• Assist with golfer check-in and fee collection; control and manage play.
• Assist with management of outside service staff (Golf Attendants) to ensure the highest quality of customer service is achieved.
• Sales and Transactions: Process sales transactions accurately through the point-of-sale (POS) system.
• Upsell and cross-sell golf merchandise, accessories, and services to meet customer needs.
• Maintain a strong understanding of current promotions, discounts, and loyalty programs.
• Pro Shop Merchandising: Ensure the Pro Shop is well-organized, clean, and visually appealing.
• Participate in creating attractive product displays and merchandise arrangements.
• Monitor inventory levels, restock merchandise, and assist in regular inventory counts.
• Assist in organizing and conducting product demonstrations or events to showcase new merchandise or technologies.
• Product Knowledge: Stay updated on the latest golf equipment, apparel, and accessories trends.
• Attend training sessions to enhance product knowledge and provide accurate information to customers.
• Assist with all opening and closing procedures.
• Assist in managing facility tournament operations including weekly events.
• Assist in tournament operations and weekly events including planning, promotion, course set-up, preparation, scoring, prize distribution, and follow-up.
• Assist with men’s, women’s, and junior golf events and programs.
• Assist in Player Development programs.
• Assist in managing golf cart operation, practice facility, and club storage service.
• Play golf with a variety of customers in competitive and non-competitive situations
• Conduct oneself in a professional manner and maintain a professional image at all times
• Share insights on new products and technologies with customers to improve their golfing experience.
• Adheres to approved loss prevention programs to minimize inventory shrinkage and to support and grow the sales/profitability of the store. Provide feedback to managers on loss prevention issues as needed.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Other duties as assigned.
  
  

Requirements

Job Requirements

• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions, both verbally and written.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations.
• Fundamental supervisory practices and principles.
• Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees.
• Strong organizational, planning and prioritization skills.
• Self-motivated with the desire to promote and market.
• Service and customer-focused attitude.
• Experienced in written and oral business communications.
• Remain up-to-date on customer relationship management tactics and strategies.
• Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, tournament, and database.
• Maintain and promote a positive professional image within the community.
• Maintain a credible golf game.
  
  

Supervision

• Reports to the Director of Golf.
  
  

Education And Experience

• High school diploma or equivalent.
• Previous customer service experience preferred.
  
  

Working Conditions

• Must be able to stand and move freely about the property for the majority of the shift.
• Must be able to lift, carry, push, pull 50 lbs, and occasionally up to 100 lbs.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on a frequent basis.
• Must be able to frequently handle objects and equipment to maintain the property.
• Must be able to walk outside in a variety of weather conditions (rain, wind, heat).
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
• Must be able to work in variable room temperatures.
• Must be able to work with loud noises.