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Description
OriGene at a Glance:
OriGene’s greatest asset is our People! We know and understand that employees are the force that pushes our company forward. You might be wondering, then, how is it that our employees know they are valued?
We start by respecting a work-life balance. Our leaders are aware and considerate that our employees perform at their best when energized. It is this respect for individuals’ time that has contributed significantly to the happiness and innovative spirit of our employees.
Every year, we host different events that allow our staff to unwind and get to know their colleagues rather than sitting behind a desk all the time. We do this because we want our company culture to be one of solid teamwork and tolerance for the diverse group that we have here at OriGene. In addition to this, our employees also receive abundant access to learning, development, and mentorship throughout their time and are recognized through annual merit increases and bonuses.
Moving towards the future, OriGene has made many significant advancements in maintaining a green workspace. Because labs use four times the energy of a typical office environment, we made many changes to reduce our impact on the environment and ensure the longevity of our home.
We hope that future individuals joining our team are not simply able to find a rewarding career but a positive experience to last them a lifetime.
About Us
OriGene Technologies Inc. is a thriving, reputable, and women-led life science company located in Rockville, MD, guided by a team with a combined 25 years of experience in the industry. We have grown to have a national and global presence since our foundation in 1996.
Although OriGene was created with the end goal of being “Your Gene Company,” we have added to our original initiatives to become the premier source for genomic and proteomic tools to accelerate scientific breakthroughs and novel diagnostics. We exist to serve customers by providing efficient, innovative, and comprehensive solutions for life science researchers.
Our customers come to us because we provide high-quality products that contribute to their scientific advancements, and we are proud to be a part of such incredible achievements.
Working with OriGene presents an opportunity to further your career aspirations, whether getting a professional certification or gaining tactical experience. Our leaders are committed to the professional growth of our employees because we know that this is the only way the company can continue to grow. We believe that nothing is more important than a diverse and engaged workforce, and we make every effort to display that through our recruitment practices.
To Learn More About OriGene, View Our Online Presence
OriGene Technologies Inc. is an Equal Opportunity Employer and does not discriminate against any applicant due to any identification within a protected class.
Mission
To provide a comprehensive genome, high-quality proteins, and antibodies built upon our proprietary cDNA clone collections through innovation and dedicated customer engagement, one target at a time.
Benefits
OriGene provides a robust benefits package to its employees, including medical (prescription drug coverage and access to a comprehensive HealthJoy service), dental, and vision benefits. Our medical plans are supplemented with HSA/FSA (including dependent care) programs. Our Life/ADD, Short and Long-term Disability, and Employee Assistance Programs are fully covered by OriGene. OriGene matches employee contributions to their 401k up to 6%. In addition, OriGene offers a truly flexible working arrangement through 15 personal days every year, 11 holidays, two floating holidays, and hybrid capabilities (for qualifying roles).
Requirements
The Customer Service Specialist will be responsible for customer support functions to ensure a seamless experience and lasting relationships. This individual will handle customer inquiries about pricing and availability, and post-sales support. The role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment with frequent interactions with customers, distributors, and internal teams. The individual will handle customer inquiries, complaints, and follow-ups via phone, email, and chat. This role will also involve maintaining CRM records, assisting the finance and billing departments, and supporting sales and marketing teams with order-related tasks.
Customer Support & Service
OriGene at a Glance:
OriGene’s greatest asset is our People! We know and understand that employees are the force that pushes our company forward. You might be wondering, then, how is it that our employees know they are valued?
We start by respecting a work-life balance. Our leaders are aware and considerate that our employees perform at their best when energized. It is this respect for individuals’ time that has contributed significantly to the happiness and innovative spirit of our employees.
Every year, we host different events that allow our staff to unwind and get to know their colleagues rather than sitting behind a desk all the time. We do this because we want our company culture to be one of solid teamwork and tolerance for the diverse group that we have here at OriGene. In addition to this, our employees also receive abundant access to learning, development, and mentorship throughout their time and are recognized through annual merit increases and bonuses.
Moving towards the future, OriGene has made many significant advancements in maintaining a green workspace. Because labs use four times the energy of a typical office environment, we made many changes to reduce our impact on the environment and ensure the longevity of our home.
We hope that future individuals joining our team are not simply able to find a rewarding career but a positive experience to last them a lifetime.
About Us
OriGene Technologies Inc. is a thriving, reputable, and women-led life science company located in Rockville, MD, guided by a team with a combined 25 years of experience in the industry. We have grown to have a national and global presence since our foundation in 1996.
Although OriGene was created with the end goal of being “Your Gene Company,” we have added to our original initiatives to become the premier source for genomic and proteomic tools to accelerate scientific breakthroughs and novel diagnostics. We exist to serve customers by providing efficient, innovative, and comprehensive solutions for life science researchers.
Our customers come to us because we provide high-quality products that contribute to their scientific advancements, and we are proud to be a part of such incredible achievements.
Working with OriGene presents an opportunity to further your career aspirations, whether getting a professional certification or gaining tactical experience. Our leaders are committed to the professional growth of our employees because we know that this is the only way the company can continue to grow. We believe that nothing is more important than a diverse and engaged workforce, and we make every effort to display that through our recruitment practices.
To Learn More About OriGene, View Our Online Presence
- Website
- Glassdoor
- Indeed
OriGene Technologies Inc. is an Equal Opportunity Employer and does not discriminate against any applicant due to any identification within a protected class.
Mission
To provide a comprehensive genome, high-quality proteins, and antibodies built upon our proprietary cDNA clone collections through innovation and dedicated customer engagement, one target at a time.
Benefits
OriGene provides a robust benefits package to its employees, including medical (prescription drug coverage and access to a comprehensive HealthJoy service), dental, and vision benefits. Our medical plans are supplemented with HSA/FSA (including dependent care) programs. Our Life/ADD, Short and Long-term Disability, and Employee Assistance Programs are fully covered by OriGene. OriGene matches employee contributions to their 401k up to 6%. In addition, OriGene offers a truly flexible working arrangement through 15 personal days every year, 11 holidays, two floating holidays, and hybrid capabilities (for qualifying roles).
Requirements
The Customer Service Specialist will be responsible for customer support functions to ensure a seamless experience and lasting relationships. This individual will handle customer inquiries about pricing and availability, and post-sales support. The role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment with frequent interactions with customers, distributors, and internal teams. The individual will handle customer inquiries, complaints, and follow-ups via phone, email, and chat. This role will also involve maintaining CRM records, assisting the finance and billing departments, and supporting sales and marketing teams with order-related tasks.
Customer Support & Service
- Provide engaging and professional customer support to our various customers.
- Answer incoming calls, emails, and chat inquiries, providing prompt customer support.
- Resolve customer questions related to company and product inquiries.
- Set up new customer accounts as needed.
- Assist with quotes for standard catalog SKUs to customers.
- Accurate documentation of customer interactions and feedback in CRM systems for visibility by other departments
- Maintain continuous and professional communications with customers to develop strong relationships
- Identify when customer issues need to be escalated and direct them to the appropriate team.
- Work together with Technical Support, R&D, Marketing and Sales to promptly resolve customer concerns
- Continuously study and learn the OriGene product portfolio to become a SME
- Provide insight on possible product improvements
- Work closely with Sales, Marketing, R&D, and Operations to address customer concerns.
- Assist in gathering customer feedback to improve product offerings.
- Communicate new product initiatives and benefits with customers.
- Assist with new product development efforts by providing customer insights.
- Perform other duties as assigned by the Director of Inside Sales/Customer Service.
- A high school diploma required; an associate’s/bachelor’s degree is preferred.
- Minimum 2 years’ experience in customer service that involves phone, email, and chat support.
- Experience in biotech customer service or knowledge of basic molecular biology
- Experience with CRM software such as NetSuite or Salesforce.
- Ability to be collaborative with the Customer Service team and a willingness to learn independently is of utmost importance.
- A demonstrated enthusiasm for Customer Service.
- Demonstrated ability to work effectively in a global organization, within operations, and with external clients.
- Strong organizational skills with the ability to multitask and prioritize workload.
- Ability to quickly learn and adapt to new processes, policies, and technology quickly.
- Strong initiative in problem-solving and implementing process improvements.
- Excellent verbal and written communication skills for both internal and external stakeholders.
- Detail-oriented with the ability to handle high-volume order processing accurately.
- Ability to work independently and collaboratively in a team environment.
- Strong computer skills, such as Microsoft Excel, Word, and Internet navigation.
- The employee must regularly sit, walk, talk, hear, use hands and fingers, handle, or feel;
- Lift and/or move up to 25 pounds.
- Vision abilities include close, distance, color, peripheral, and ability to adjust focus.
