Operations Coordinator

POSITION: Operations Coordinator (Full-time/Non-Exempt)

RESUME AND COVER LETTER WILL BE RECEIVED UNTIL THIS POSITION IS FILLED

ORGANIZATION DESCRIPTION: IBA-Inquilinos Boricuas en Accion empowers and engages individuals and families to improve their lives through high-quality affordable housing, education, and arts programs.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• 
  Front Desk & Reception Management
• Greets visitors and clients warmly, ensuring a
  professional and welcoming environment.
• Utilizes security cameras and manages sign
  
  • in/sign-out for employees and visitors.
• Issues visitor badges and escorts guests to the
  appropriate areas after confirmation.
• Answers and directs calls promptly, taking
  messages when necessary.
• Maintains a clean, organized, and presentable
  reception area.
• Ensures reception coverage at all times and manage front desk clerical tasks (typing, filing, data entry).
  Customer Service & Communication
• Serves as the first point of contact for client inquiries, directing them to the appropriate department.
• Provides accurate information on organizational services and policies to visitors and callers.
• Offers refreshments to guests in the lobby and ensure the waiting area is stocked.
• Supports internal teams by relaying messages and handling minor requests.
  Administrative & Office Support
• Manages incoming and outgoing mail, packages, and deliveries.
• Assists in scheduling meetings, booking conference rooms, and organizing company events.
• Prepares and maintains documents, reports, and presentations as needed.
• Monitors office and refreshment supplies, keeping inventory well-stocked.
  Office Coordination
• Operates and maintains office equipment such as phone systems, copiers, and fax machines.
• Updates and manages internal contact lists and organizational directories.
  Community Engagement & Special Events
• Participates in annual organizational events, including Three Kings Day, Festival Betances, and other community programs.
• Provides community resource information and referrals as needed.
• Assists with additional duties as assigned.

SKILLS / QUALIFICATIONS:

• Associate's degree in business or related field preferred.
• Experience or training in office management
• Bilingual (Spanish/English) with strong verbal and writing skills preferred
• Highly computer literate with expertise in word processing, spreadsheets, and databases
• Good moral character, mature judgment, and strong responsibility
• Positive, enthusiastic, and motivating personality
• Excellent people skills and sense of humor
• Collaborative, flexible, and dedicated to excellence
• Passionate about low-income communities and IBA's mission
• Ability to translate goals into program initiatives
• Proven success navigating complex organizations using influence and soft skills
• Sophisticated communication, expertise, and outstanding listening skills
• Strong project management, problem-solving, and multitasking abilities in high-pressure settings
• Experience with contracting, financial management, and policies
• Extremely organized with attention to detail
• Strong time management skills
• Works well independently and in teams
• Experience in diverse urban communities
• Strong writing and customer service skills
• Proficient in Internet Explorer, Microsoft Outlook, Excel, Word, and Windows OS

COMPENSATION AND BENEFITS

IBA is proud to offer very competitive $50,000 annualized salary, commensurate with experience, and a robust benefit plan that includes an 80/20 premium cost share for comprehensive health, dental and vision insurance; a generous HRA provided by the company ($9,450 or $18,900 based on single and family coverage) and other built in supports that significantly reduces or eliminates out of pocket medical expenses. We offer a 403b plan with annual employer contribution, generous paid time off and free parking (limited availability).

Work Culture:

IBA is located in Boston's historic South End in the multiculturally rich community of Villa Victoria. We value teamwork and collaboration, believe in developing leaders and foster a culture of excellence. Our commitment to inclusion, equity, empowerment and community building is inherent in IBA's mission, imbedded in our values and demonstrated in the ways we work together to achieve mission impact and outcome goal.

To apply please submit a resume and cover letter to: ibaboston.isolvedhire.com

As an EOE/AA employer, IBA will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identification, veteran, or disability status.