What are the responsibilities and job description for the Sr. Service Delivery Manager position at inriver?
Do you want to work with a market-leading solution, front-line technology and team-up with driven, dedicated, and skilled people?
Inriver is a highly ambitious, global company with high growth in the software industry. At inriver, you are guided by our values and work in an entrepreneurial atmosphere. You team up with amazingly talented people where our strong culture provides a collaborative platform supporting our globally growing organization.
We are now looking for a Sr. Service Delivery Manager to join our team in the US. This role will be based preferably in Chicago or Boston.
About The Role
You will as a Service Delivery Manager be part of a global team working with our customer project portfolio. You will be responsible for managing our customer project teams, including third party vendors. You have strong interpersonal and communication skills to build and maintain relationships with inriver customers and partners. You have experience in handling client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process. You strive in handling complex, multifunctional projects and initiatives, involving project management and change management in a global environment.
Responsibilities:
Why Join Us:
At inriver, you'll be part of a dynamic team driving innovation in the SaaS industry. We offer competitive compensation, remote work flexibility, and opportunities for professional growth in a collaborative environment.
We look forward to hearing from you!
Inriver powers the entire product journey at every touchpoint. The composable inriver PIM solution, with built-in digital shelf analytics and integration capabilities, connects to your digital ecosystem with flexibility and ease so it grows as your company grows. With more demands on product data than ever before, B2B and B2C enterprises need a PIM solution that supports the entire product cycle, from sourcing to decommissioning and every stage in between.
Inriver helps brands, manufacturers, and retailers turn product information into strategic assets, maximizing profitability at every touchpoint for 1,600 global brands. Headquartered in Malmö, Sweden, and with offices all over the world, inriver has a team of over 375 people ready to strengthen your product journey. For more information, visit inriver.com.
Inriver is a highly ambitious, global company with high growth in the software industry. At inriver, you are guided by our values and work in an entrepreneurial atmosphere. You team up with amazingly talented people where our strong culture provides a collaborative platform supporting our globally growing organization.
We are now looking for a Sr. Service Delivery Manager to join our team in the US. This role will be based preferably in Chicago or Boston.
About The Role
You will as a Service Delivery Manager be part of a global team working with our customer project portfolio. You will be responsible for managing our customer project teams, including third party vendors. You have strong interpersonal and communication skills to build and maintain relationships with inriver customers and partners. You have experience in handling client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process. You strive in handling complex, multifunctional projects and initiatives, involving project management and change management in a global environment.
Responsibilities:
- Leading and managing project teams, including third party vendors
- Accountable for services are being seamlessly delivered to our customers
- Project progress and managing budgets in relation to customer contracts
- Accountable for inriver service delivery performance, meeting customer expectation
- Coordinating with internal teams to ensure customer satisfaction
- A minimum of 5 years of experience in roles as Service Delivery Management and/or Project Management in customer facing roles.
- Handling complex, multifunctional projects and initiatives, involving project management and change management in a global environment.
- Experience in client relationship management, leadership, and customer service in the tech business. Experience within the SAAS business is an advantage.
- Excellent communication skills and an ability to collaborate with stakeholders at all levels, including customer executive level.
Why Join Us:
At inriver, you'll be part of a dynamic team driving innovation in the SaaS industry. We offer competitive compensation, remote work flexibility, and opportunities for professional growth in a collaborative environment.
We look forward to hearing from you!
Inriver powers the entire product journey at every touchpoint. The composable inriver PIM solution, with built-in digital shelf analytics and integration capabilities, connects to your digital ecosystem with flexibility and ease so it grows as your company grows. With more demands on product data than ever before, B2B and B2C enterprises need a PIM solution that supports the entire product cycle, from sourcing to decommissioning and every stage in between.
Inriver helps brands, manufacturers, and retailers turn product information into strategic assets, maximizing profitability at every touchpoint for 1,600 global brands. Headquartered in Malmö, Sweden, and with offices all over the world, inriver has a team of over 375 people ready to strengthen your product journey. For more information, visit inriver.com.
Salary : $100,000 - $130,000
