Assistant Manager

Position Summary 

The Retail Assistant Manager is responsible for assisting the Retail Manager with the daily procedures of the retail establishment including cash handling, opening and closing procedures, ensuring adherence to company brand standards, and compiling sales analytics. This person serves as the point of contact for resolution of any retail issues when the Retail Manager is not present. 

Responsibilities & Duties 

• Manages daily cash handling procedures, including high volume deposits; shadowing and monitoring transactions including new hire training, discrepancies; approval of staff purchases 

• Ensures proper opening and closing procedures are followed, including assigning associate and lead task lists and ensuring completion 

• Maintains adherence to Company presentation, branding, and merchandising standards; ensures cleanliness of retail environment 

• Coaches employees in Company policies and procedures, provides growth and learning opportunities to employees, and assists with conflict resolution 

• Maintains professional communication with retail employees, retail management, and other departmental leadership and associates as needed 

• Maintains comprehensive understanding of industry rules and regulations related to retail in order to uphold compliance standards 

• Assesses sales floor flow and inventory needs; audits and monitors high-volume regulated inventory 

• Performs data analytics to compare sales and inventory, i.e. pivot tables, to assess trends and project future needs 

• Holds associates and leads accountable and fosters a teamwork environment; identifies coaching opportunities and areas of improvement 

• Issue management: customer complaints, phone questions, scheduling conflicts – adhering to Company-established policies and procedures, maintaining compliance with state regulations, and providing exemplary customer service 

• Ensures a secure facility and makes sure all staff comply with established safety and security procedures 

• Holds staff accountable for maintaining equipment and software and ensuring proper use during shift 

• Assists with other management tasks such as scheduling, managing time off requests, and completing payroll as assigned by the Retail Manager 

Qualifications & Experience 

• Must be at least 21 years of age 

• At least one year of experience supervising a team, preferably in a retail environment, required 

• Passionate and knowledgeable about the benefits of medicinal cannabis use preferred 

• Fluency with Microsoft Office 365, especially Excel; knowledge of pivot tables and basic formulas required 

• Outgoing, energetic, and enthusiastic attitude; strong work ethic 

• High attention to detail and discretion when handling monetary transactions and sensitive patient information 

• Highly organized and detail-oriented 

• Adaptable and open-minded when troubleshooting new procedures or implementation of new systems 

• Forward-thinking and idea-driven; offers new ideas 

• Commitment to ensuring a secure facility and make sure all staff comply with established safety and security procedures 

• Ability to function within cross-platform software environment 

• Willingness to work a flexible schedule, including early mornings or late evenings as needed according to the department 

• Must have a reliable personal vehicle 

• Must be able to pass a background check in accordance with state regulations 

Physical Requirements 

• Ability to lift and carry up to 50lbs 

• Ability to push and pull large carts filled with products (100 – 200lbs) 

• Ability to stand and walk for at least 8 hours at a time 

Workplace Environment 

• Busy retail environment with moderate noise level 

• Indoor environment; some exposure to seasonal temperature changes 

• Loud at times, music, conversations and radio communication constantly 

• High volume work during peak hours, events and holidays 

Insa is committed to Equal Employment Opportunity in all personnel decisions. Accordingly, all personnel decisions, including those regarding recruitment, training, hiring, termination, promotion and demotion, shall be made without regard to race, color, sex, religion, national origin, ancestry, age, sexual orientation, disability, gender identity, genetic information, veteran status, pregnancy or a condition related to said pregnancy including, but not limited to, lactation or the need to express breast milk for a nursing child or any other characteristic protected by applicable law. The Human Resource Manager/Director of Operations is responsible for ensuring that this Equal Employment Opportunity policy is followed throughout our Company