What are the responsibilities and job description for the Branch Associate position at Insco Distributing, Inc.?
Job Summary: Directly generates revenue for the store by explaining products as well as the features and determining other needs depending on the product and purchasing trends. Provides excellent customer service by assisting customers promptly and courteously with their purchases and efficient processing of their orders.
Primary Responsibilities:
Possesses excellent product knowledge to inform, assist, quickly provide solutions and increase sales to a customer in person, via telephone or e-mail
Exhibits strong interpersonal customer service skills
Handles products safely and load them into the customer’s vehicle accordingly so that they can be easily transported between the branch and the customer’s destination
Restock, straighten, front-face, and dust merchandise shelves and displays in addition to other general housekeeping duties which may include sweeping, mopping, and cleaning
Data entry and retrieval on computer system, including entering of customer orders, branch transfers, obtain quotation information, inventory information, pricing
Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
Actively listen to customers and air out grievances
Accurately perform cycle counts/inventory as required
Successfully operate a forklift
Support the branch by staying connected with existing customers to render proper after-sale service, obtain repurchases, inform them on new promotions, and cross-sell
Requirements:
High school diploma or equivalency
Strong written and verbal communication skills
Basic computer skills
Pass and maintain organizational forklift certification
Ability to work under pressure within a fast-paced environment
Must be able to stand and walk the entire scheduled shift and also bend frequently, twist, reach, stretch, kneel, squat, push, pull, and lift up items that may weigh up to 75 pounds. The role also regularly to talk or hear; read and identify numbers for accurate order filling and receiving of material, payment processing, etc. The employee is regularly required to apply sound reasoning and logic in performing daily tasks.
Must be able to pass background check and drug screen and possess a valid driver’s license
One year of experience/knowledge of HVAC industry or products preferred
Primary Responsibilities:
Possesses excellent product knowledge to inform, assist, quickly provide solutions and increase sales to a customer in person, via telephone or e-mail
Exhibits strong interpersonal customer service skills
Handles products safely and load them into the customer’s vehicle accordingly so that they can be easily transported between the branch and the customer’s destination
Restock, straighten, front-face, and dust merchandise shelves and displays in addition to other general housekeeping duties which may include sweeping, mopping, and cleaning
Data entry and retrieval on computer system, including entering of customer orders, branch transfers, obtain quotation information, inventory information, pricing
Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
Actively listen to customers and air out grievances
Accurately perform cycle counts/inventory as required
Successfully operate a forklift
Support the branch by staying connected with existing customers to render proper after-sale service, obtain repurchases, inform them on new promotions, and cross-sell
Requirements:
High school diploma or equivalency
Strong written and verbal communication skills
Basic computer skills
Pass and maintain organizational forklift certification
Ability to work under pressure within a fast-paced environment
Must be able to stand and walk the entire scheduled shift and also bend frequently, twist, reach, stretch, kneel, squat, push, pull, and lift up items that may weigh up to 75 pounds. The role also regularly to talk or hear; read and identify numbers for accurate order filling and receiving of material, payment processing, etc. The employee is regularly required to apply sound reasoning and logic in performing daily tasks.
Must be able to pass background check and drug screen and possess a valid driver’s license
One year of experience/knowledge of HVAC industry or products preferred
