What are the responsibilities and job description for the Branch Associate position at Insco?
At Insco, we are known for our best products, best service, and best people. Become a part of our growing team and become the best "you" you can be. We are always looking to hire energetic, passionate team members.
Job Summary : Directly generates revenue for the store by explaining products as well as the features and determining other needs depending on the product and purchasing trends. Provides excellent customer service by assisting customers promptly and courteously with their purchases and efficient processing of their orders.
Primary Responsibilities :
- Possesses excellent product knowledge to inform, assist, quickly provide solutions, and increase sales to a customer in person, via telephone or e-mail.
- Exhibits strong interpersonal customer service skills.
- Handles products safely and loads them into the customer’s vehicle accordingly so that they can be easily transported between the branch and the customer’s destination.
- Restock, straighten, front-face, and dust merchandise shelves and displays in addition to other general housekeeping duties which may include sweeping, mopping, and cleaning.
- Data entry and retrieval on computer system, including entering customer orders, branch transfers, obtaining quotation information, inventory information, and pricing.
- Effectively communicate to customers any relevant policies and / or procedures regarding purchases, returns, credit terms, etc.
- Actively listen to customers and air out grievances.
- Accurately perform cycle counts / inventory as required.
- Successfully operate a forklift.
- Support the branch by staying connected with existing customers to render proper after-sale service, obtain repurchases, inform them of new promotions, and cross-sell.
Requirements :
Benefits :