What are the responsibilities and job description for the Systems Analyst position at Inserso?
The FFMS System Analyst will provide operations support to our federal customers based in Washington DC and remote locations. The FFMS System Analyst is responsible for the daily operation of the financial and travel systems used to support the customers' program. The analyst will also provide functional support to the customer and assist the teams and Technical Task Leads in updating, resolving, and reporting on system status and issues impacting the system's availability and/or functionality.
Responsibilities:
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.
Responsibilities:
- Provide Tier 2 user support for Financial Management System and Travel systems.
- Provide user account creation, modification, and access rights support.
- Monitor and review the system interface logs, resolving issues.
- Review and provide audit log and all required reports on financial or travel system.
- Provide maintenance support as needed.
- Participate in all performance audits.
- Provide system project support.
- Processing user feedback and addressing issues with new and historical technical documentation.
- Implementing continuous process improvement as it applies to troubleshooting and resolution processes while communicating ongoing activities, analyzing results, documenting actions taken, and passing resulting process changes to the Documentation Manager.
- Gathers, analyzes, translates, and composes technical information into clear, readable documents to be used by technical and non-technical personnel.
- Identifies resources required for each task.
- Develop plans for automated information systems from project inception to conclusion.
- Coordinate with the Project Lead to ensure problem solution and user satisfaction.
- Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
- Associate Degree or equivalent experience.
- 3 years of IT support or related experience.
- 1 years of experience in a Service Desk/call center, or role providing direct customer technical support.
- 2 years of experience working with Microsoft Office suite.
- Proven customer support experience or experience as a client service representative.
- Experience providing technical support for Travel and/or Financial Management systems.
- Experience providing technical support for SAP Concur Travel Management System.
- ITIL v3/v4 Foundations Certification.
- Experience supporting DHS or other similar federal agencies.
- Other relevant technical certifications (e.g., Cisco, Microsoft, CompTIA, etc.).
- Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.
Inserso is an equal opportunity employer and does not discriminate on the basis of sex, age, race, color, religion, marital or veteran status, national origin, disability, obligation to serve the armed forces of the U.S., or any other characteristics by applicable federal, state or local laws. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodations will not impose an undue hardship during the application process and on the job.
