What are the responsibilities and job description for the Director, Development Operations position at Inside Philanthropy, INC.?
About Us
Harlem Grown’s mission is to inspire youth to live healthy and ambitious lives through mentorship and hands-on education in urban farming, sustainability, and nutrition.
Harlem Grown operates 13 urban agricultural sites featuring 5 soil-based urban farms, 4 school gardens, 3 hydroponic greenhouses, and a mushroom chamber. All of our sites are located between 122 and 152 Streets in Central Harlem, Manhattan.
Since 2021, our programming has served over 10,000 youth in Harlem, we've produced and distributed over 100,000 servings of food, and diverted over 50,000 pounds of food scraps into local compost operations.
Our Programs
Harlem Grown provides youth and community development programs focused on urban farming, wellness, and sustainability through the lens of racial justice, food justice, social justice, and equity. Our youth focused programs include intensive school partnerships, educational farm tours, a summer camp, a Saturday enrichment program, monthly community events, an afterschool program, and our Mobile Teaching Kitchen. Our community development programs open to all ages include wellness workshops, special events, food scrap collection for composting, and fresh produce distribution to participants, volunteers, and neighborhood residents.
Position Summary : The Director, Development Operations is responsible for optimizing the reach and efficiency of Harlem Grown’s Advancement team. Day-to-day, the Director oversees three critical functions : (1) direct response fundraising; (2) development operations; and (3) brand development. An adept leader, the Director activates a growing team of direct report(s) and vendors, using available resources to greatest impact and return on investment. A subject-matter expert in data-driven fundraising, the Director serves as a business partner to leadership and Advancement team members, working collaboratively and communicating openly and proactively. Through all facets of their work, the Director leads continual innovation, process optimization, and elevation of the donor experience. The Director is responsible for the advancement and management of all staff and vendors related to direct response. The Director will report directly to the Senior Director of Advancement and will supervise operations, direct response, and marketing staff and vendors.
Key Responsibilities :
Direct response fundraising (30%)
- Develop and execute a multi-year strategic plan to achieve organization goals for revenue growth, revenue sustainability, new-supporter acquisition, and donor retention.
- Supervise and strategically activate direct reports and vendors involved in direct response.
- Manage investments in direct response to highest impact, including multi-year financial returns.
- Lead the development and implementation of Harlem Grown’s donor journey.
- Lead message development and testing, using effective storytelling to interest, inspire, and ask for investment in the vision and mission of the organization.
- Leverage data and analytics to understand Harlem Grown’s donors, uncover opportunities, refine strategies, direct resources of greatest impact, and achieve organizational goals.
- Leverage emerging technologies and engagement practices to continually enhance the supporter / donor experience, including through personalization.
- Collaborate with stakeholders across the organization to source ideas, align messaging, and exchange resources.
Development Operations (50%)
Brand development (20%)
Qualifications :
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