Director, Implementation and Compliance

Inside Real Estate is seeking an experienced Director of Front Office Implementation & Compliance to lead and manage the implementation and IDX departments, ensuring a seamless onboarding experience for new and returning customers. This role will ensure our clients are deployed in a professional, efficient manner, aligning with Inside Real Estate’s commitment to Win with our Clients, Innovate as a Partner, Perform like a Champion, Play with an Ownership Mindset, Succeed as One Team, and Enjoy the Experience.

The ideal candidate will drive operational excellence and accountability, mentor their team, and foster cross-department collaboration, helping Inside Real Estate deliver on its promise to empower our clients with innovative, high-performance solutions.

Key Responsibilities:

Client-Focused Account Deployment

• Direct the transition from sales to active account management, ensuring new and returning customers are fully set up and prepared for success.
• Create and maintain documentation, workflows, checklists, and processes in Implementation and IDX departments.
• Lead distribution of account assignments, performance tracking, and resource allocation, always with the goal to Win with our Clients by exceeding their expectations.
  
  
  

Team Development & Performance Management

• Train, mentor, and evaluate team members, ensuring they have the tools, skills, and support needed to perform to high standards.
• Lead weekly team meetings to discuss performance, set goals, and ensure accountability to Perform like a Champion.
• Conduct one-on-one meetings with each team member to identify strengths, areas for improvement, and opportunities for professional growth.
• Develop and maintain team performance dashboards, providing team members with real-time visibility into individual and collective performance.
• Cross-Department Collaboration
• Act as a bridge between departments, coordinating on projects, aligning on messaging, and sharing successes or challenges.
• Collaborate with other teams to address items impacting multiple departments, helping Succeed as One Team and advance company-wide objectives.
  
  
  

IDX Department Oversight

• Oversee the IDX department to ensure timely processing of MLS feed additions and accurate CRM data entry.
• Maintain and manage client lists, signature sequencing tools, and MLS approval paperwork.
• Collaborate with the Dev team to prioritize new feed integrations and manage existing feed changes.
  
  
  

Performance Reporting & Continuous Improvement

• Regularly report department performance, key metrics, and project statuses to executive leadership.
• Identify and implement tools to support operational strategies, actively seeking process improvements to Innovate as a Partner with both clients and internal teams.
• Address customer escalations and oversee retention throughout implementation, embodying our Play with an Ownership Mindset to ensure successful project outcomes.
  
  
  

Skills & Qualifications:

• Exceptional attention to detail, organization, and multitasking skills
• Proven expertise in process improvement and change management
• Strong deadline focus and accountability-driven
• Excellent communication and cross-functional collaboration skills
• Minimum 5 years of management experience
• Software implementation or technology experience preferred
  
  
  

Core Values at Inside Real Estate:

We believe in Winning with our Clients, Innovating as a Partner, Performing like Champions, Playing with an Ownership Mindset, Succeeding as One Team, and Enjoying the Experience. If these values resonate with you, we’d love to hear from you.

We offer a competitive total rewards package including:

• Competitive salary
• 3 Medical plans to choose from - 1 PPO and 2 HDHPs
• 2 Dental plans to choose from
• Vision
• HSA - company-funded FSAs - healthcare, limited purpose, dependent care
• Short-Term Disability - company-paid
• Long-Term Disability - company-paid
• Basic Employee Life Insurance - company-paid
• Voluntary Dependent Life Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness
• Voluntary Hospital Indemnity
• Legal Plan
• ID Protection
• Pet Insurance
• 401(k) Retirement Savings with company match
• Paid PTO/Vacation/Sick Time
• 11 company-recognized holidays
• Company-paid Parental/Disability Leave

In addition, at IRE, we focus on driving top results providing:

• Opportunities to grow within our company;
• Potential to work in a remote setting;
• Exciting/energetic work environment and fun, creative culture.
  
  
  

IRE EEO Statement - We believe that the unique contributions of all Insiders are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.