What are the responsibilities and job description for the Travel Operations Assistant position at Inside Travel Group?
Travel Operations Assistant
The role :
As a member of the Booking Delivery Team, you'll play a vital role in ensuring seamless service delivery for our clients. As a TOA (Travel Operations Assistant), you'll handle various reservation queues, securing services for our bookings, including issuing transport tickets, printing vouchers, and confirming basic requests with suppliers. Additionally, you'll provide crucial administrative support to our sales team to showcase our brand and service excellence. Your systematic yet client-focused approach will be key in ensuring timely delivery and optimum success in this role.
Key responsibilities :
- Confirm basic travel arrangements (e.g., accommodation, restaurants, activities, excursions, guides, transportation, Insiders etc) using phone, e-mail, e-Fax, and online reservation systems
- Check that booking details needed to generate client documents are correctly entered into our booking system
- Print generic travel documents such as destination guides, dossiers and maps
- Print specific tickets such as Japan Rail Passes, IC-Cards, flight e-tickets, train tickets and service vouchers
- Pack and send final trip documents to clients
- Process brochure requests (UK / US / AU)
- Process customer feedback (UK / US / AU)
- Other duties assigned by your line manager for the overall benefit of the organization
What we are looking for from you :
We recognize that job adverts are often a wish list, and no candidate can have equal experience in every required / desired skills, however if you think you would be a good fit for Inside Travel Group and this role, we would welcome an application from you!
What you get in return :