What are the responsibilities and job description for the Adjunct Instructor (CRM Administration) position at InsideHigherEd?

The Position

Title : Adjunct Instructor (CRM Administration)

Position Type : Part-time (67%)

Requisition No : 25022

Category : Faculty

Supervisor : Department Chair, Business

Last Updated : December 2024

Job Purpose : Salesforce CRM Administration instructor to steward a Student-centric, competency-based education experience.

Location : Remote, various locations throughout California

Salary Range : $70 / hour to $90 / hour depending on qualifications, experience and education

The first review of applications shall occur on approximately January 7, 2025.

Position Overview

Under the supervision of the Department Chair, Business the Adjunct Instructor plays a crucial role in facilitating a competency-based learning environment that promotes social justice, diversity, equity, and inclusion. The Adjunct Instructor leverages Salesforce CRM experience to instruct the core concepts and skills presented in the Trailhead modules. Integral to the role is the Adjunct Instructor’s ability to be responsive to a student’s unique needs and to continuously engage students early and often. Adjunct Instructors provide effective and substantive feedback that promotes mastery of program outcomes. Instructors provide guidance and encouragement and mentor students to be successful learners and workforce ready.

Essential Job Duties and Responsibilities

The duties below are representative of the role and are not intended to cover all of the duties performed within the scope of work.

Acts as a steward for carrying out Calbright’s mission and strategic vision by demonstrating effective and consistent commitment to equity-centered, competency-based education
Provide consistent, timely, quality, substantive, and constructive feedback to students.
Monitors student progress and proactively offers support at key points of the student journey.
Provides expertise in assigned content area and maintains current knowledge in their field.
Fosters student learning through innovative, effective teaching practices.
Responds with urgency to meet student needs and communicates professionally and respectfully with students and all other members of the Calbright community.
Uses technology-based teaching and communication platforms to aid students in the development of competencies.
Collaborates with other professionals within the university to promote a positive, student-centric atmosphere.
Assess and validate student work based on mastery of industry skills and demonstration of knowledge.
Encourage student engagement with peers, the instructor, and the learning resources
Appropriately document student engagement, outreach, and interventions.
Offer weekly office hours, web chats, or learning sessions
Communicate with students using University-designated systems and through university-assigned email accounts
Adhere to College policies and procedures, including the completion of mandatory training
Perform other related duties as assigned that support the objective of the position.

Knowledge, Skills, and Abilities

Experience mentoring, training, or teaching adults in an online setting

Expertise in Salesforce CRM specific skills and maintains certifications in the field

Demonstrated ability to customize instructional support for adults with a variety of needs and educational backgrounds.

Strong understanding, adherence and promotion of the tenets of Calbright’s competency-based education model.

Technological competency : Proficiency with Google Suite (or similar) applications, virtual instructional platforms, and collaboration tools.

Strong verbal and written communication skills, with ability to present information clearly, concisely, and accurately; friendly, persuasive speaking and writing style.

Extraordinary customer service orientation

Well organized - conscientious and thorough with detail.

Ability to use data to make decisions.

Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, staff and faculty.

Minimum Qualifications

A Bachelor's degree; AND

Three years of industry-relevant work experience

Demonstrated ability to work with diverse populations.

Ability to work a student-friendly schedule (evenings / weekends).

Desired Qualifications

Current CRM Industry aligned certification(s) e.g;

Salesforce Administrator

Salesforce Associate

Any other relevant Salesforce certification

Currently employed full-time using Salesforce and applying knowledge of the ecosystem in daily responsibilities

Interdisciplinary background with ability to teach across multiple disciplines aligned programs.

Experience applying social and emotional learning strategies with adult learners.

Working Conditions and Travel

Calbright College is a statewide online college where all instruction and support are done via various online technologies both in person and remotely. Calbright College has administrative offices in Sacramento available for use. When working remotely, employees should be able and willing to use digital communication tools as used by the college, and have the ability to work on a computer for extended periods of time.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Calbright College policies, procedures, and Title IX.

Calbright College celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing Calbright College’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Requires the ability to function in a remote online instructional environment performing work of primarily a sedentary nature. Requires the ability to use hearing and speech to make presentations to groups and carry on conversations over the phone and in-person. Requires speaking skills to communicate with staff and students in one-on-one and small group settings, on the phone, and to distinguish sound prompts from various types of equipment. Requires near visual acuity to read printed materials and computer screens. Requires sufficient hand / arm / finger dexterity to retrieve work materials, operate a personal computer keyboard, and operate standard office equipment. Requires the ability to lift and / or move up to 25 pounds.

Work is performed indoors where minimal safety considerations exist..

Equal Employment Opportunity

Calbright College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, veteran status, disability or genetics. In addition to federal law requirements, Calbright College complies with applicable state and local laws governing nondiscrimination in employment.

Who We Are

Calbright College is one of California’s newest community colleges – the first statewide, online campus designed to bridge the gap between employers with unfilled positions and students who don’t have either the time or money to attend a traditional school. Our mission is to increase economic mobility and close equity gaps for working adults who lack easy access to traditional forms of higher education by offering online, flexible, affordable skills-based programs that provide tangible economic value for both working adults and hiring managers.

Salary : $70 - $90

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