What are the responsibilities and job description for the Director of Experience, Hoxworth Blood Center position at InsideHigherEd?
Current UC employees must apply internally via SuccessFactors
Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to 53,235 students, more than 11,000 faculty and staff and 350,000 living alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”
With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, three straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC’s momentum has never been stronger. UC’s annual budget stands at $1.85 billion, and its endowment totals nearly $1.8 billion.
Job Overview
Hoxworth Blood Center (HBC) was founded in 1938 and serves more than 30 hospitals in 18 counties in Southwestern Ohio, Northern Kentucky, and Southeastern Indiana. Annually, HBC collects more than 100,000 units of blood from local donors to help save the lives of patients in area hospitals. HBC is located within the University of Cincinnati (UC), College of Medicine (COM). UC COM has a reputation for training best-in-class health care professionals and developing cutting-edge procedures and research that improves the health and clinical care of patients. In partnership with the UC Health academic healthcare system and Cincinnati Children's Hospital Medical Center, UC COM's faculty and staff are transforming the world of medicine every day.
Hoxworth Blood Center, University of Cincinnati, is seeking a full-time Director of Experience to lead strategic initiatives to enhance the overall experience of blood donors. This role is vital in fostering strong relationships with donors, promoting donor retention, and increasing overall engagement. The ideal candidate will have a passion for community service, exceptional communication skills, and a track record in customer relationship management.
Essential Functions
- Strategic Planning : Develop and implement a comprehensive donor experience strategy that aligns with the organization’s mission and goals.
Donor Engagement : Create and execute programs to enhance donor interaction, satisfaction, and loyalty while ensuring a welcoming and supportive environment. Build a highly tailored yet fully-scalable and cross-functional structure / programming dedicated to converting potential donors, to first-time donors, tracking to highly engaged frequent donors and avid blood donation advocates.
Required Education
Bachelor's Degree.
Required Experience
Eight plus (8 ) years of related experience. Experience must also include (3) years in a supervisory role.
Additional Qualifications Considered
Physical Requirements / Work Environment
Compensation and Benefits
UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.
As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).
To learn more about why UC is a great place to work, please visit our careers page at https : / / www.uc.edu / careers.html .
For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at jobs@uc.edu .
The University of Cincinnati is an Equal Opportunity Employer.
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