What are the responsibilities and job description for the Infrastructure Manager position at InsideHigherEd?
TITLE : Infrastructure Manager
DEPARTMENT : Information Technology
REPORTS TO : Chief Information Technology
CLASSIFICATION : Staff-12 months
EFFECTIVE DATE : TBD
STANDARD WORK HOURS : 37.5 hours per week
EMPLOYMENT STATUS : Full-Time
EMPLOYMENT CLASSIFICATION : Exempt
JOB SUMMARY :
Applies a thorough understanding of policy, practices, and technology in the planning and implementation of network services for the University. Maintains the University network and file servers. Provides high-level technical support, innovative solutions, and integrated proposals for network systems, including recommendations for network hardware and software acquisition, as appropriate. Supervises professional, technical staff, and / or students.
ESSENTIAL JOB FUNCTIONS :
Oversees the day-to-day operation of computer networks including hardware / software support, training, and special projects; provides planning, leadership, direction, and technical expertise to the campus on local and wide area network services and systems.
Maintains network documentation including hardware / software applications, support logs, and other related information.
Monitors usage to ensure the security of data and access privileges; installs, supports, and maintains both physical and virtual network servers and appliances. Maintains and updates AD, Exchange, and VMware clusters.
Assists in installing, designing, configuring, and maintaining system hardware and software; analyzes and troubleshoots the network logs and tracks the nature and resolution of problems.
Develops, maintains, and implements network support, and archiving procedures.
Performs / recommends backup procedures for Servers.
Maintains, monitors, and configures Network Storage (SAN)
Identifies and coordinates all local campus network application services.
Provides advice and assistance and serves as a key resource person to system and campus administrators concerning network services facilities.
Provides technical oversight and assignment, supervision, and review of work performed by professionals, technical staff, and / or students.
Maintains current knowledge with respect to relevant state-of-the-art technology, equipment, and / or systems.
Plans, recommends, and assists in the design of telecommunications systems. Analyzes and updates VOIP network system. Researches and recommends telecommunications equipment; coordinates the ordering and installation of telecommunications and data systems equipment and cabling.
Participates in strategic and long-range planning for campus network services. Analyzes University needs regarding the use of network equipment and services. Recommends network acquisitions (hardware and software) with cost estimates.
Performs miscellaneous job-related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED :
Knowledge of current technological developments / trends in computer networking.
Ability to plan and guide the development, installation, maintenance, and repair of computer network systems and servers.
Ability to communicate technical information to non-technical personnel.
Knowledge of VMware, Exchange, AD, and Linux.
Ability to prioritize requests, organize, schedule, and coordinate a variety of activities and projects in a deadline-oriented environment.
Ability to identify and resolve network system malfunctions and operational problems.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Strong commitment to customer service.
Self-motivated and disciplined to accomplish goals with a strong sense of responsibility.
Ability to foster a cooperative work environment.
Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.
Strong attention to detail and accuracy; good judgment, discretion, and ability to maintain confidentiality.
Knowledge of all aspects of network services facilities.
Familiar with ITIL practices.
SUPERVISORY RESPONSIBILITY
This position does not have supervisory responsibility.
WORKING CONDITIONS AND PHYSICAL EFFORT :
OTHER DUTIES :
Perform other duties as assigned.
QUALIFICATIONS :
Bachelor's degree; at least 6 years of experience that is directly related to the duties and responsibilities specified; OR Master's degree; at least 4 years of experience that is directly related to the duties and responsibilities specified.
Licensing and Certifications :
N / A
WORKING CONDITIONS :
Work is normally performed in a typical interior / office work environment.
No or very limited physical effort is required.
No or very limited exposure to physical risk.
Internal and external candidates are encouraged to apply
KENTUCKY STATE UNIVERSITY is an Equal Opportunity Employer
The functions, qualifications, knowledge / skills, and physical requirements listed in this job description represent the essential duties of the job, which the incumbent must be able to perform either with or without reasonable accommodation. The Job Functions listed do not necessarily include all activities that the individual may perform.
