What are the responsibilities and job description for the POOL: Student Hourly-Entry Level IT Technician position at InsideHigherEd?
Position OverviewThe IT Customer Service Center is dedicated to fostering and strengthening relationships within the KU community. We achieve this by providing timely and accurate information in every interaction, ensuring that each user receives the support they need—even when the information may not be what they expect or want to hear.
Per the State of Kansas, student employees may hold concurrent appointments not to exceed maximum appointment and hours worked levels. However, concurrent student appointments must be of matching FLSA designation (exempt / salaried or non-exempt / hourly).
Job Description 100% - Campus Technology Support
- Triage and process inbound support requests via phone, email, in-person, or chat, ensuring timely and effective responses.
- Troubleshoot and resolve technical issues with Android, iOS, macOS, and Windows platforms, addressing services provided by KU IT and other campus partners.
- Adhere to federal regulations (e.g., FERPA) and departmental policies to ensure account security and confidentiality are maintained at all times.
- Create and update service tickets, ensuring detailed notes are recorded in the ticketing system for efficient tracking and resolution.
- Assist with special projects, prepare administrative reports, and perform other duties as assigned by leadership.
- Provide optimal support for personal devices, offering technical assistance for both university-provided and personal technology.
Required Qualifications
Preferred Qualifications
Additional Candidate InstructionsA complete application consists of :
Incomplete applications will not be considered.
Contact Information to ApplicantsAustin Corbitt
a140c628@ku.edu
785-864-0339Advertised Salary Range13.00 / hrWork ScheduleSun – Sat; Min 15 Hrs / WkAnticipated Start DateMonday February 3, 2025 Apply to Job
