What are the responsibilities and job description for the Temporary Admissions Counselor Puerto Rico position at InsideHigherEd?

Category : : Administrative / Staff

Subscribe : :

Department : : 90-52-5261-Admissions - CC

Locations : : Guaynabo, PR

Posted : : Dec 9, 2024

Closes : : Open Until Filled

Type : : Temporary (Not through Staffing Agency)

Position ID : : 183769

About Bay Path University :

When Bay Path opened its doors to students in 1897, it had a very clear goal : to provide a practical, affordable, and career-oriented education to prepare students to not only meet the needs of companies, organizations, and communities but to also thrive in their professions, identify and realize their dreams, and make a lasting difference in the world. From the beginning, Bay Path prided itself on being entrepreneurial, constantly pushing the boundaries of the academic experience to fit the student...to start them on the road of success. That spirit and philosophy is best reflected in our shared vision, "At Bay Path, every learner's dreams of a better career, a richer life, and a brighter future will be realized."

Recognizing that our learners come first, we know it is equally important that we develop, cultivate, and sustain a culture that binds us together as a community. As part of the University's ongoing commitment to diversity, equity, inclusion, and belonging, we draw upon our eight Core Values-beliefs that provide the internal framework and a moral compass for how we work and interact with each other.

Bay Path University, an independent and not-for-profit institution, was named Among Fastest Growing Baccalaureate Colleges and Graduate Programs by The Chronicle of Higher Education Almanac, and is a member of the Women's College Coalition. With a main campus in Longmeadow, MA, and a satellite location in East Longmeadow, MA, Bay Path offers undergraduate, graduate (for women and men) degrees, and professional certificates.

For 125 years, we have been committed to preparing our students to navigate a constantly changing world. Whether it is one of our innovative academic programs, groundbreaking online learning platform, or We Empower Learners and Leaders initiative, we educate our students in ways that will help them to grow, learn to adapt, and always to flourish. Be part of the change. Be Bay Path.

We invite you to visit our website at www.baypath.edu where you can learn more about Bay Path University.

Job Description :

Position Code : ADMC
Job Type (FT, PT etc.) : FT- Temporary
Hours (Standard working hours) : 37.5
Schedule (Standard Work Days) : M-F, day and evening shifts, some weekends
Position Location (OnGround or Remote) : OnGround Puerto Rico Campus

The admissions counselor represents Cambridge College to prospective students and organizations and works to increase prospects and convert them into enrolled students. The admission counselor's primary duty is to support the College's mission to identify and recruit prospective students to Cambridge College and successfully meet enrollment goals. The effective admissions counselor enjoys working with people, is enthusiastic about the mission of the College and about education and exhibits superior customer service skills and professionalism throughout daily interactions and communications with prospective students including interviews, phone calls, emails and information sessions. The counselor is a self-starter that creates and implements recruitment strategies to reach prospective students through multiple channels including but not limited to events, developing MoUs, referrals, online and print communications, and outreaches to businesses and organizations. A flexible work schedule that will include days, evenings, and some weekends is required. Travel, valid driver's license and access to a vehicle required.

Job Summary :

Meeting inquiry and conversion ratio goals established by the College;

Developing an individual recruitment plan consisting with the College's Strategic Enrollment Plan (using suggested recruitment template) for each semester as well as participate in the creation of a team recruitment plan;

Identifying resources required to recruit students;

Completing weekly activity reports to include documentation of recruitment / outreach activities and student appointments;

Providing outstanding customer service to recruit students to the College's programs;

Developing and maintaining the data in CRM; including prospects through enrollment;

Utilizing data in the CRM to manage individual enrollment workflow throughout the recruitment funnel;

Utilizing phone, email, text and other technology to communicate with prospective students in a timely manner, providing superior student service; and

Attending training sessions to receive updated information about new programs, services, educator licensure requirements, etc.

Participating in external recruitment events, information sessions, orientations, registration events and graduation.

Provide timely feedback (through a systematic and periodic report) to Schools and / or Regional Center Directors regarding market needs, and challenges faced when selling the college programs.

Provide timely feedback (through a systematic and periodic report) to the marketing office regarding challenges faced when selling the college programs and offer suggestions for improvement.

Ability to work independently;

Ability to lead recruitment events, information sessions, set appointments and promote the College in a positive manner;

Ability to follow the expectation of treating fellow employees, students and the institution's guests with civility, and to refrain from activities that disrupt the efficient functioning of the college;

Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism;

Ability to demonstrate a creative aptitude;

Ability to demonstrate effective communication skills in public, in person, and in writing;

Ability to demonstrate high energy, attention to detail, and the ability to organize effectively;

Must be able to work with individuals from a milieu of backgrounds and culturally competent;

Ability to establish relationships with students and determine the correct program fit for students' career and personal goals and follow them through the registration process; and

Attend trainings as required.

Perform any other duties or tasks as assigned by the University.

Requirements :

If you operate a University owned, leased or personal vehicle at any time while performing your duties you must follow all policies and procedures outlined in the Operations Manual. You must have a valid driver's license and must successfully pass the online safe Driving Course and driving record check at time of hire and annually thereafter. Additionally, you must report any driving offense, on or off company time, which causes a loss, suspension, or any other change in your license status. You must report this change within one business day of the offense. You can report this change to the Human Resource Department or your direct supervisor. Failure to do so can lead to disciplinary action, up to and including terminations.

QUALIFICATIONS :

Bachelor's Degree required, in Marketing preferred, from a four-year college or university or 5-years or more of sales experience, or 1-3 years experience as an admission counselor in higher education. The individual must have a strong sales background and people skills, background in customer service, sales, marketing, are beneficial. Bilingual speaker a plus.

Bilingual skills required.

Ability to read, analyze and interpret university procedures, general information, educational and professional publications, synodical procedures, and / or governmental regulations

Ability to write reports, correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of staff, faculty, administration, students, families, and / or the general public

Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Ability to define problems, collect data, establish facts and draw valid conclusions

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Facility with MS Office Suite , social media and marketing via the Internet as a tool;

Ability to work within a CRM to manage personal goals and outreach to prospective students

Ability to build relationships with students and determine the correct program fit for students' career and personal goals and follow them through the enrollment process; Experience working with adult population preferred; Professional attire and personal presentation required daily.

Valid U.S. driver's license.

Must successfully pass the online safe Driving Course (within 15 days of hire) and driving record check at time of hire and annually thereafter.

Ability to adhere to University policies and procedures.

Ability to handle confidential information with discretion and within FERPA and HIPAA guidelines.

All new employees must complete the FERPA, Anti-Harassment, and any other required online trainings within 15 days of employment.

Should be committed to a culture of diversity, equity, respect and inclusion; demonstrated ability to build working relationships with people having a wide variety of backgrounds, perspectives, and experiences different from ones' own.

General knowledge of the University's mission, purpose and goals and the role this position plays in achieving those goals.

Additional Information :

Commitment to Diversity, Equity, and Inclusion

Bay Path University is a diverse community devoted to proactively nurturing a campus-wide culture that promotes and ensures equity, respect, inclusion and safety for all members regardless of race, color, national origin, age, gender, religion, sexual orientation and gender identity, socio-economic background, or physical ability. We are one University that opens our hearts and minds to conversations, to learning and to creating a community that is welcoming of all. Regardless of position, it is expected that each employee will embrace this commitment and demonstrate an attitude of respect toward and acceptance of all members of our community.

Application Instructions :

Applicants for this position should attach a cover letter, resume / curriculum vitae, the contact information for four (4) professional, work related references and any other relevant information pertaining to this position and your candidacy. Please apply online. Faxes and emails will not be accepted.

Bay Path University is dedicated to building a culturally diverse and pluralistic faculty committed to teaching and learning in a multicultural environment and strongly encourages applications from minorities, women and all underrepresented backgrounds. An Equal Opportunity Employer, Bay Path University is committed to fostering diversity in its student body, faculty, and staff.

Bay Path University is a smoke and tobacco-free community.

All offers of employment are contingent on satisfactory background checking.

In compliance with the Americans with Disabilities Act (ADA), if you have a disability and require a reasonable accommodation to apply for a position please email us at HR@baypath.edu or call 413-565-1168.

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