What are the responsibilities and job description for the User Services Analyst II position at InsideHigherEd?
User Services Analyst IIAdvancement - Campaigns and Administration
Location : New Orleans, LA
Summary
The User Services Analyst II is a professional support position in the Office of Advancement, responsible for ensuring the optimal performance and functionality of desktop and mobile devices for end users. The position manages various tasks related to user support, such as receiving, prioritizing, documenting, and resolving help requests using diagnostic tools and ticketing systems. The position also provides direct assistance at the desktop level when needed. The User Services Analyst II is expected to create or improve tools, establish best practices, and proactively evaluate solutions and trends to prevent future issues.
Required Qualifications
- Bachelor’s Degree or technical certification OR
- High School Diploma / equivalent and 4 years of directly related work experience
Preferred Qualifications
