What are the responsibilities and job description for the Support Specialist I position at InsideRE, LLC (Inside Real Estate)?
A company is looking for a Support Specialist I - Tier 1.Key ResponsibilitiesResponding to customer inquiries via chat, email, or phone during business hoursProviding first-touch resolution to customer issues and escalating as necessaryMaintaining product expertise and contributing to support resourcesRequired Qualifications1 years of related customer support experienceExperience with technologies such as Salesforce, Intercom, and JIRAGeneral understanding of the Real Estate industry preferred4-year degree preferredAdaptable to change and able to quickly learn new tools and technologies
