What are the responsibilities and job description for the Tenant Services Lead position at Insidesource?
Insidesource DEI Statement
By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential.” We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.
Job Summary
As the Lead Tenant Services Event Technician focusing on events, you are the primary POC for overall team performance meeting all SLA’s while maintaining a safe, clean, working environment. You are responsible for setting up Events according to the specified test fits and requirements. Provide timely response via ticketing system, email, and or chime. Provide constant support during meetings and events per client direction.
Essential Duties and Responsibilities Including but not limited to:
Skills, Knowledge, Experience Required
By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential.” We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.
Job Summary
As the Lead Tenant Services Event Technician focusing on events, you are the primary POC for overall team performance meeting all SLA’s while maintaining a safe, clean, working environment. You are responsible for setting up Events according to the specified test fits and requirements. Provide timely response via ticketing system, email, and or chime. Provide constant support during meetings and events per client direction.
Essential Duties and Responsibilities Including but not limited to:
- Primary point of contact for all requests.
- Establish strong working relationships with key stakeholders.
- Confirm all event requests are set up according to the drawings and or direction of the requestor.
- Communicate and respond to all event related emails, tickets, and or chime with event team.
- Attend weekly meetings.
- Assist with inventory audit of event equipment.
- Sign in/out and log any broken items for inventory tracking and proper placement.
- Shifts may be staggered depending on event size.
- Ensure event storage is kept clean, palletized, organized and labeled ensuring all event inventory makes it back to the correct storage room post event.
- Support all arrangements of tables and chairs for all events includes: common space, conference rooms, café or outside amenities spaces.
- Load and unload trucks pre and post events (SWAG, Sponsorship, Equipment).
- Setup, breakdown and re-set GREF Event furniture and accessory equipment (Easels, Lollipop sign holders, stanchions, waste bins, funtivities equipment, SWAG).
- Test/trouble shoot A/V equipment to ensure it is functioning properly. Check power and connection cables to ensure they are plugged in securely.
- Contact Events Team and A/V support if A/V equipment is not functioning and create a SIM ticket for replace/repair.
- Arrange tables and chairs per customer’s room configuration.
- Set linens in lobby on specified tables.
- Setup display and vendor tables.
- Arrange lounge furniture as required.
- Willing to perform tasks on-the-go as needed to provide exceptional customer experience.
- As schedule permits, Event Tech will assume Tenant Services Technician responsibilities and work according to the responsibilities in the Tenant Services Technician job description.
Skills, Knowledge, Experience Required
Proven leadership skills and the abilities to:
Pay Range: $32 - 40 / hour
The specific compensation offered to a candidate may be dependent on several factors including, but not limited to, experience, education, and specific licensing or qualifications.
- take on initiatives with minimal oversight
- improve the customer experience and build brand loyalty
- see the big picture and integrate into day-to-day tasks and activities
- Fluid interpersonal and collaborative skills
- interact effectively with a wide range of personnel and departments
- Proficiency in Microsoft Office software (Excel, Word, Outlook)
- Adept in managing multiple projects simultaneously in a fast-paced work environment
- Excellent and effective at oral and written communication
- Ability to read and interpret floor plans
- Professionalism and integrity
- Using sound judgement in business transactions to provide the highest level of customer satisfaction
Pay Range: $32 - 40 / hour
The specific compensation offered to a candidate may be dependent on several factors including, but not limited to, experience, education, and specific licensing or qualifications.
D5KKrCYgRp
Salary : $32 - $40
