What are the responsibilities and job description for the Customer Experience Associate position at Insight Climbing & Movement?
About us
DESCRIPTION:
You’re a responsible, reliable, positive, and fun individual with a knack for customer service and a passion for growing and learning. You have climbing experience and an interest in fitness, wellness, and adventure. You like talking to people and creating a great experience for everyone. If this sounds like you, Insight Climbing & Movement wants to hear from you! We’re looking for motivated individuals to join our Bremerton location as a Customer Experience Associate. Insight is a values-based climbing gym with the goal of fostering an inclusive and kind climbing community.
This is a part-time position; applicants will need to work at least one weekday evening and one weekend day per week. Position requires walking on uneven surfaces and ability to climb. Additional hours are available at our Bainbridge Island (rope climbing) gym.
RESPONSIBILITIES:
- Act as first point of contact for all customers, both at the front desk and over the phone.
- Oversee gym safety and enforce gym rules.
- Educate customers on our products and help them select the best product for their needs.
- Handle point of sale transactions for members and guests.
- Orient visitors to the sport of indoor climbing and all the safety policies and procedures involved.
- Monitor visitor check-in.
- Perform gym opening and closing procedures.
- Maintain gym cleanliness and perform daily cleaning tasks.
- Assist with administrative tasks assigned by Customer Experience Manager.
QUALIFICATIONS:
- Professional communication skills in a variety of situations.
- Experience with and strong interest in climbing, either bouldering or rope climbing.
- Previous customer service experience.
- Able to maintain a keen focus on safety while creating a fun environment.
- Experience using POS systems (other retail or restaurant environments).
OUR VALUES:
* Welcome Everyone * Safety First * Respect Our Planet * Be Kind *
* Commit to Growth * Make Every Day Awesome *
To learn more head to the website www.insightclimbing.com/values
We are a female-owned small business and are passionate about fostering a diverse work force where people of any gender, race, sexual orientation, and religion feel respected.
PERKS:
- Flexible schedule
- 401k
- Industry discounts
- Discounted memberships for family
To apply, submit a resume here and a brief statement about why you want to work with us.
Job Type: Part-time
Pay: $18.50 - $20.50 per hour
Expected hours: 12 – 18 per week
Benefits:
- 401(k)
- Flexible schedule
- On-the-job training
- Parental leave
Shift:
- Day shift
- Evening shift
Application Question(s):
- Please tell us about any climbing experience you have. For example, bouldering, lead climbing, top rope belay, how many years and/or how regularly you climb.
Ability to Relocate:
- Bremerton, WA 98312: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $21