Associate Infrastructure Tech

Requisition Number: 99956

Associate Infrastructure Tech

Location: This is a hybrid opportunity.

Salary: $48,950 - $61,050 per year

Insight at a Glance

• 14,000 engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35 industry and partner awards in the past year
• $1.4M total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Associate Infrastructure Tech, you will be part of 24/7/365 coverage team with the primary function to provide 1st tier onsite customers and technical support to customer requests within the Service Level Agreement time frame. We will count on you to welcome and escort pre-approved scheduled vendors or visitors to client’s data center. Along the way, you will get to:

• Hardware Diagnostics - A physical hardware examination, to include the recording of any external error / status indicators which may help in diagnosing and resolving equipment issues more efficiently.
• Cable Inspection and Replacement - Properly inspecting and replacing defective networking cables.
• Power Cycling - In the case of a frozen or hung device, power cycle refers to turning the device's power off and then on to get the device to function again. It is only with written approval from clients that the device can be power cycled.
• Inspecting and Reseating Power Cables - Following proper steps to safely remove, inspect and reseat power cables.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• High School degree or GED equivalent required.
• Previous data center experience and/or network cabling experience a plus.
• Reliable transportation is required to access multiple sites, with a limit of one site visit per day.
• Any IT certification(s) a plus.

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Colorado Springs || Colorado (US-CO) || United States (US) || IT Infrastructure & Support || None || US - Colorado Springs, CO ||