What are the responsibilities and job description for the Patient Care Advocate position at Insight Global Healthcare?
Job Description
Job Description
Day to Day :
The Patient Care Advocate provides new and existing patients with the best possible patient experience in relation to their prescriptions, clinical services, billing inquiries, feedback and suggestions. As the firstline of contact to patients and stakeholders, the patient care advocate will set the tone for how our company and services are experienced.
Qualifications :
- Experience providing customer service in a healthcare, specialty pharmacy, PBM, call center setting or other related industry including but not limited to adherence, quality, After Call Work (ACW), etc.
- Experience with Microsoft Office Suite (such as MS Word, MS Excel, etc.)
- Proficient computer skills with ability to learn proprietary company software; experience working with multiple systems.
